•An experienced IT Professional worked as an ServiceNow Administrator and Developer with unique problem-solving skills and expertise in learning with fast pace in an enterprise driven environment.•Strong understanding of ITIL V3 and hands on experience on various IT Services modules of Service-Now tool like Service Catalog requests, Incident and problem Management, Knowledge management, Project Portfolio Management, Reporting, Integration with Web services.•Design and configuration experience in ITSM and customizing the applications using Java script, Jelly, AJAX and HTML in ServiceNow.•Development experience adhering with the Software Development Life Cycle processes like Waterfall, Agile and Test-Driven Development.•Hands on experience in Email Integration, LDAP integration, External Web services Integration both SOAP and REST based in ServiceNow. •Working experience ServiceNow Discovery tool to meet the company outlined requirements.•Strong experience in customizing the form design and form layout for various forms in the ITIL Process like Incident, Problem and Change management in ServiceNow.•Experience in working with the workflows in ServiceNow for Service Catalog using workflow editor. Also having Good knowledge of CMDB and Asset Management Services. Good in defining Configuration item relationships.•Extensive experience in Business Rules, UI Actions, UI Policies, Client Scripts.•Created and configured new Applications in Service-Now and customized the applications using Business Rules, Client Scripts, UI Actions, UI Policies, External Data load using Transform maps as part of new application roll outs of Infrastructure Management.•Good Knowledge in Managing data with Tables, Import sets, Update Sets, Access Control Rules for securing and providing right Access to the individuals. Also worked on LDAP and SSO integrations. •Experience in working in AGILE based development environment and participating in Scrum sessions.