Supports the California Employment Development Department (EDD) on a temporary assignment to manage and reduce case loads of unemployment insurance claim data provided by employers.

Served as beneficiary claim subject matter expert. Worked with beneficiaries directly in order to understand their need in obtaining legal requirements and provided excellent service with empathy. Established new retirement accounts, processed beneficiary claims, contribution payments, transfer of assets, distribution requests and excess contribution corrections.

Credit and activations associate; evaluate potential clients credit reports to validate credit worthiness of new cellular service accounts. Accurately established new cellular accounts as requested from customers and sales representatives as needed. Provided descriptions and assistance to customers and sales representatives of company products and services for new services.