Ms Ruby Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

•Respond and resolve the receive complaint in a timely and fair manner and create excellent customer relationships during the process and beyond.•Responsible for the acceptance, investigation and timely resolution of complex complaints received.•Working effectively with the relevant business units to obtain required account information for the case resolution within the agreed Service Level Agreement time frames.•Identify and report possible preventable complaints and ensure appropriate coaching s provided to avoid future complaints•Develop empathy and rapport with customer expectations during the resolution of problems and complaints.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution• To manage the resolution of customer’s complaints, with given timescales.• Verifying customer’s dual currency investment (DCI) trade within given timescale• Cross support for inbound customer service during high call volume• Cross support for web support team during high volume of emails• Handling and attend report for SSM dispute: CDM, ATM, MEPS, DuitNow & MyDebit

Kuala Lumpur

•Manage large amounts of incoming calls•Cross selling banking products ie: Balance Transfer & Quick Cash based on credit limit available and customer needs.•Build sustainable relationships and trust with customer accountsthrough open and interactive communication•Provide accurate, valid and complete information by using the right method & tools•Handle customer complaints, provide appropriate solutions andalternatives within the time limit and follow up to ensure resolution.•Provide appropriate solutions and alternatives within the time limits•Expediting correction or adjustment•Following up to ensure resolution & maintain customer records by updating account information.•Provide cm data after a complete verification in order to protect cm data(as per Personal & avoid fraud/ loss towards the company.

Kuala Lumpur

•Contact businesses or private individuals by telephone in order to solicit sales for membership proposal by solid explanation of membership benefits and privileges•Obtain customer information such as name, address, and payment method adjust sales scripts to better target the needs and interests of specific individuals.•Resolve customer complaints efficiently•Following up with the customer to ensure customer is happy with the service rendered in the hotel

Kuala Lumpur

•Verify customer identity, pre-admit patients by receiving bookings from physicians and explain hospital admission policies•Assist customer on the insurance submission for admission & outpatient•Final billing for outpatient and during discharge and ensure all the relevant documents are recorded in database•Prepares and supplies patient data to appropriate departments•Serves and protects hospital community by adhering all management policies.

Johore, Malaysia

•Arranging meeting between lawyer and clients, prepare legal documentation by maintaining confidentiality, database entry, respond inquiries on telephone and understanding on legal codes and Government regulation.•Organize large amounts of legal documents, invoices and letters.•Complies all the legal documents into file and maintain an organized filling system.•Answer client promptly and ensure all customer information is recorded in database.