Ruby Taylor Email & Phone Number

Detroit, Mi, Us

Detroit, Mi, Us

New York, Ny, Us

Spearheads business requirements gathering initiatives for Salesforce CRM software implementation, documents user stories as well as business, product, and third-party vendor specifications for seamless integration and implementation. Applies problem-solving skills to analyze and communicate impacts to user and business stakeholders, driving consensus on scope, design, and implementation decisions. Lead User Acceptance Testing (UAT) for CRM releases by writing test cases, gathers, and analyzes user validation results, documenting defects, recommends changes to development team, identifies process improvements, and facilitates business process re-engineering in collaboration with business team and solution owners. Manages cataloging of new client requirements for dedicated contact center IVRs, facilitates seamless coordination with telecom team, conducts joint integration testing, and manages change requirements for both new and existing clients.

Detroit, Michigan, Us

Lead client implementation projects, facilitate meetings with employer groups, communicate implementation timeline, and provide status of deliverables through completion of implementation lifecycle to clients, vendors, and partners. Analyze and manipulate EDI 834 HIPAA compliant membership data files. UAT compliance validation and quality control checks on EDI 834 enrollment files.

Newark, Nj, Us

Analyze and reconcile Medicare enrollment membership data discrepancies.

Fitchburg, Wisconsin, Us

Manage the benefit language integration of Medicare marketing and member materials and maintain change log management processes. Manage and edit content for project related intranet website. Maintain and update project documentation. Analyze Medicare CTM data for trends and process deficiencies and create reporting dashboard.

Louisville, Kentucky, Us

Actively managed high-visibility deliverables using Waterfall and Agile methodologies, implemented new processes from Medicare CTM open case status reporting and CTM reduction analysis. Owned the process of corporate and regulatory review submissions to state and federal agencies. Compiled and analyzed sales performance data over time for 1,400 sales reps in 7 call centers across 5 states, identified key areas of improvement through forecasted trends and utilization analysis to improve sales performance and increase market share.

Tampa, Florida, Us

Oversight of Electronic Data Interchange (EDI) reconciliation for client insurance enrollment through the Federal Healthcare Marketplace. Analyzed complex EDI 834/820 files received from the Federal Exchanges to ensure receipt, correlated data, identified root cause of processing discrepancies, and presented reports on findings.

St. Petersburg, Florida, Us

Researched cost basis, gain/loss, pricing, tax form 1099 adjustments, performance reporting and corporate actions for equities, bonds, options, and mutual funds for clients and internal departments using a Portfolio Management and Brokerage Accounting system.

Saint Petersburg, Florida, Us

Lead project coordination activities within Member Services such as facilitating cross-functional team meetings to update project documents and track project deliverables. Managed and mentored team of 7 business analysts within call center.

Saint Petersburg, Florida, Us

QC audits for live and recorded calls within Member Services, side-by-side agent coaching and ad hoc reports. Analysis of all Medicare CTM complaints and customer survey data to report trends.