• Maintain and support end-to-end applications for the AWS Data & Analytics platform• Ensure appropriate prioritization and resolution of defects in accordance with agreed upon SLA• Ensure compliance with incident, problem and change management policies and processes• Provide technical documentation that includes design and operational support documentation• Work collaboratively with Project Teams, Operation teams and vendors to schedule implementation of changes to meet overall schedule of the project and mitigate risk of customer experience impacts due to changes• Experience working with Jira, Informatica PowerCenter, ZEKE, MSSQL, AWS Glue, AWS Console on a daily basis• Monitor, identify and implement operational improvements• Develop an understanding of the business applications supported as well as the business direction• Participate in rotational on-call operational support, including after hours support

* Managing Application and providing support to clients for technical issue.* Responsible for monitoring and responding to open tickets submitted through an incident management system Managing Java and Frontend based application and providing support to the platform.* Writing Shell Scripts for Automating monitoring tools* Writing MySQL Query, Store Procedure as per requirement of the clients.* Responsible for monitoring and responding to open tickets submitted through an incident management system* Provide release management/configuration management-related input to Application Development and QA teams from test cycles to production.* Performing compliance check and services check.* Involved in monitoring system logs monitoring using ITRS* Very good experience using ServiceNow, JIRA and other monitoring tools* Involved on configuration management on the production as per the requirement of the business and development team