Shantelle Mitchell
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Shantelle Mitchell Email & Phone Number

Location: Brooklyn, New York, United States 10 work roles 2 schools
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✓ Verified Jun 2026 3 data sources Profile completeness 86%

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Role
IT Support
Location
Brooklyn, New York, United States
Company size

Who is Shantelle Mitchell? Overview

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Quick answer

Shantelle Mitchell is listed as IT Support at Carnegie Corporation of New York, a company with 88 employees, based in Brooklyn, New York, United States. AeroLeads shows a matched LinkedIn profile for Shantelle Mitchell.

Shantelle Mitchell previously worked as End User analyst at Carnegie Corporation Of New York and Service Desk Intern at Lloyd Group. Shantelle Mitchell holds Associate'S Degree, Liberal Arts And Sciences/Liberal Studies from Borough Of Manhattan Community College.

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Email format at Carnegie Corporation of New York

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Carnegie Corporation of New York

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Profile bio

About Shantelle Mitchell

It took me 3 months to finish a game tutorial and I loved it! That experience threw me headfirst into the world of gaming and Technology, and now after completing my Comp TIAA+ and Google IT certificate, I'm looking to get my hands dirty with tech. I love learning about how tech works, what's new, where we are going and how we are going to get there. One day I'll be playing games, building tech and getting paid.

Current workplace

Shantelle Mitchell's current company

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Carnegie Corporation of New York
Carnegie Corporation Of New York
IT Support
new york, new york, united states
Website
Employees
88
AeroLeads page
10 roles

Shantelle Mitchell work experience

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End User Analyst

Current

+Provide front-line support to end users on a variety of technical issues. Respond to Help Desk software (Zen Desk) tickets, emails, telephone calls and verbal, staff requests for support in a timely manner. +Research, document, and directly resolve issues. Escalate to other IT Staff as necessary. Communicate status to users on a regular basis. +Identify.

Dec 2023 - Present

Service Desk Intern

  • Complete onsite support when short staffed or our client experience teams require assistance.
  • Assist the service desk in the phone queue by answering calls and troubleshooting level 1 support tickets when required.
  • Keep client contact informed of progress and set appropriate expectations.
  • Ensure that all work performed is documented in ConnectWise, and completed in a timely, accurate and detailed manner.
  • Troubleshooting office related service requests and assisting with vendor coordination.
  • Participate in internal service desk related projects as assigned by SDC.
Mar 2023 - Aug 2023

Field Inventory Operation

New York City Metropolitan Area

Travels to client sites throughout the city to conduct a physical inventory of their assets, Log computable devices, e.g., Laptops, desktops, tablets, servers, routers, etc., using multiple methods that may include mobile web based database systems. Capture device data.Work cooperatively with team members and assist each other in achieving the team's.

Oct 2022 - Mar 2023

It Support Trainee

New York, New York, United States

I have graduated the Per Scholas full time IT Support Program and graduated with a certificate in Comp TIAA+ and Also Google IT.

Feb 2022 - May 2022

Barista

Learned how to dial in specialty espresso and grind, prepare and brew specialty coffee.Learned how to use a LA Marzocco espresso machine, clean it, dial in and some latte art.Worked the cash register and expedited the work flow so everything ran smoothly.Worked as a team as well as worked solo shifts during high volume days.Opened and closed the store.

Apr 2021 - Jan 2022

Bakery Customer Service

Work in multiple sections of the Bakery such as Breads, create a cakes and patisserie. Primarily working in Breakfast.Bakes a variety of assorted pastries, donuts and muffins. Also works as the secondary Bagel smith.Keep the displays and cases full and appetizing so it's always ready for the customers to enjoy.Goes above and beyond by delivering exemplary.

Apr 2019 - May 2021

Barista

Make espresso based drinks such as cappuccinos and lattes as well as drip coffee.Make tea based drinks such as Earlgrey vanilla creme, tea based lemonade, match and chai.Bakes a variety savoury and sweet pastries, Panini's and sliders.Works at the cashier providing excellent customer service.Expedites the work flow so that the day flowed smoothly.Kept the.

Jan 2018 - Apr 2021

Cashier

Worked within different specialties such as Floral, Bakery and Coffee.Worked at the cashier providing excellent customer service.Helped with inventory.Received many customer satisfaction surveys.

Jan 2017 - Sep 2017

Postal Support Employee

Sorted and distributed mail in the facility, moving through different areas in a timely manner.Worked independently sorting through small packages, and international packages.Worked on different machines that sorted different types of mail.

Jun 2016 - Sep 2016

Casual Mail Handler

Accurately checked the mail and moved it out on by the deadline. Pushed, pulled and carried mail throughout the facility.

Nov 2015 - Apr 2016
Team & coworkers

Colleagues at Carnegie Corporation of New York

Other employees you can reach at carnegie.org. View company contacts for 88 employees →

2 education records

Shantelle Mitchell education

Associate'S Degree, Medical/Clinical Assistant

Clara Barton
FAQ

Frequently asked questions about Shantelle Mitchell

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What company does Shantelle Mitchell work for?

Shantelle Mitchell works for Carnegie Corporation of New York.

What is Shantelle Mitchell's role at Carnegie Corporation of New York?

Shantelle Mitchell is listed as IT Support at Carnegie Corporation of New York.

Where is Shantelle Mitchell based?

Shantelle Mitchell is based in Brooklyn, New York, United States while working with Carnegie Corporation of New York.

What companies has Shantelle Mitchell worked for?

Shantelle Mitchell has worked for Carnegie Corporation Of New York, Lloyd Group, Nagarro, Per Scholas, and Joe Coffee Company.

Who are Shantelle Mitchell's colleagues at Carnegie Corporation of New York?

Shantelle Mitchell's colleagues at Carnegie Corporation of New York include Daniel Correia, Kristina Harding, Wilfred C., Patricia Nicholas, and Patricia Pagnotta.

How can I contact Shantelle Mitchell?

You can use AeroLeads to view verified contact signals for Shantelle Mitchell at Carnegie Corporation of New York, including work email, phone, and LinkedIn data when available.

What schools did Shantelle Mitchell attend?

Shantelle Mitchell holds Associate'S Degree, Liberal Arts And Sciences/Liberal Studies from Borough Of Manhattan Community College.

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