*Increased the productivity of over 250 hourly employees and 5 salaried leaders from a 28 throughput (TPH) efficiency rate, to a 48.8TPH.*Led the outbound dispatch team from one of the regions lowest ground on time delivery scores to a consistent 98%. *Regional and site POC for employee relations, engagement, and retention, sustainability & responsibility, and diversity, equity, and inclusion (DEI). These programs have resulted in a 35% increase in employee engagement.

*Responsible for the operations, sales direction, and management of 4 business units located in Michigan, Ohio, Wisconsin, and Illinois with overall annual sales revenue of a combined $15M and >50 staff members.*Collaborated with executive leadership to develop and meet company goals through the establishment and implementation of processes across all business units.*Directed the Phoenix station to achieve a record breaking $30M in Gross Revenue, $5.8M Net Profit and $1.8M after expenses, with an overall 40% YOY improvement.

*Operations Manager of the Inventory Control Department of a 1.2M Sq.ft Warehouse which consisted of 6 supporting departments-Inventory Control and Quality Auditing (ICQA), Vendor Returns (VR), Inbound Support Services (ISS), Customer Service, Data Analysis, and Customer Returns. *Developed the building ICQA Counting Strategy to manage inventory control which was used as a base to establish standardized Bin Health maintenance counts across the NAFC network. *Successfully lead a Lean Process Improvement Kaizen which resulted in the coordination, setup, and management of the annual building Gift Wrap (GW) department/team/volunteers for the 2009 and 2010 peak seasons, with YOY Improvement and cost savings of $55k assessed. Amazon associate and community GW Volunteer groups combined, wrapped >97k pkgs over 22 days, compared to the 18k wrapped in the previous year.

*Successfully launched the first General Motors Ground Mexico Program for the company. The program consisted of the procurement of carriers, optimization of bids, tracking/tracing of on time pickup and delivery, management of the customs/clearance process and weekly lessons learned review.*Reviewed Requests for Quote (RFQ’s) and service packages for adequacy, consistency, and compliance with administrative, insurance and procedural requirements as well as ensuring that they fit within the guidelines of services offered. *Monitored carrier contract performance, call center service level agreement compliance and client satisfaction as well as assisted in contract termination (where applicable).

*Ensured staffing requirements were assessed and adjusted to maintain the highest possible level of quality service to the customers while maintaining the lowest possible expenditures of overtime. *Investigated all significant problem issues to determine root cause and correction procedure, initiate Incident Report when necessary, and communicated to upper management, account management and operational floor. When required, act as direct customer contact on all new initiatives and/or high-level critical issues.*Ensured that that shipper ASN’s were updated accurately and timely in the customer material maintenance systems.