• Guided and empowered implementation specialists through significant change management, showcasing resilience and leadership during organizational restructuring, including navigating the impact of layoffs.• Spearheaded the future state of onboarding for joint customers by guiding and supporting a team of joint implementation specialists on both sides of the business unit.• Collaborated with Sales, Customer Success, Training, Product, and Accounting to offer product feedback, communicate customer pain points, and propel process improvements.• Initiated and launched a one-to-many onboarding pilot program, slashing the client meeting scheduling wait time by almost 1 week.• Led a high-achieving team of 10 Implementation specialists, ensuring alignment with organizational goals for customer success through regular 1:1 sessions, case reviews, and targeted day-to-day coaching.• Functioned as the primary contact for department escalations, adeptly managing issues and concerns, efficiently resolving escalations requiring managerial attention.

• Received Tebra's Quarterly Impact Award in 2022 for exceptional contributions to the company.• Managed a portfolio of 30-50 accounts, ensuring successful implementation and onboarding processes for each customer, while maintaining a perfect 5-star CSAT rating.• Maintained a 98% Quality Assurance (QA) score, demonstrating meticulous attention to detail and adherence to high- quality standards in the implementation and onboarding processes.• Nominated and selected for the mentorship program within just 5 months of joining the company, showcasing exemplary skills and knowledge in the implementation specialist role.• Mentored and trained several new implementation specialists, providing guidance and support to ensure their success in the role.• Created comprehensive training materials and reference documents to support new hires in understanding processes, contributing to efficient onboarding and knowledge transfer within the team.

• Monitored student feedback to devise business strategies and determine process improvements for better customer experiences.• Researched markets, clients and competitors to better design new programs and initiatives.• Set, enforced and optimized internal policies to maintain efficiency and create standard operating procedures.• Oversaw day-to-day operations, including supervising a 20-person team across multiple countries.• Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.• Collaborated in the research, development, and successful launch of a boot camp initiative that generated over $1 million in revenue during its inaugural year.

• Integrated advanced logistic systems into company processes, resulting in streamlined operations and 20% increase in productivity.• Managed and maintained accurate financial records by meticulously tracking and recording expenses, and successfully reconciled accounts to ensure compliance with financial regulations.• Oversaw all aspects of office inventory activities, including ordering, requisitions, stocking, and shipment receiving, ensuring optimal levels of supplies for smooth day-to-day operations.• Played a key role in maintaining a highly skilled and efficient office staff by leading recruitment, hiring, and comprehensive training programs for new employees.• Utilized E-commerce tools and strategies to enhance business processes, contributing to increased operational efficiency and improved customer experience.• Leveraged Customer Relationship Management (CRM) skills to foster strong relationships with clients and stakeholders, ensuring a positive and lasting impact on business relationships.

• Collaborated with the school owner to initiate and advance the institution's growth, contributing to its startup success.• Developed innovative marketing strategies and compelling promotional materials, effectively reaching and engaging potential students.• Managed communication with prospective students, disseminating class updates through targeted email newsletters.• Oversaw the end-to-end registration process, managing payments and implementing customized payment plans for students.• Revitalized and maintained the school's social media accounts, ensuring a vibrant and engaging online presence.• Consistently updated the owner's website to reflect current school events, enhancing overall online visibility and communication.• Led the recruitment, interview, and training processes for class interns, fostering a dynamic and skilled team.

• Amplified brand awareness by actively engaging with Adult Tobacco Consumers from competing brands, fostering stronger connections with the market.• Successfully introduced Adult Tobacco Consumers to Camel products and exclusive offers, driving product adoption and increasing market share.• Captured precise data and relevant insights about Adult Tobacco Consumers through strategic dialogues, informing data-driven decision-making.• Orchestrated and directed the efforts of up to 15 Field Agents across multiple offices in Los Angeles County, ensuring cohesive and effective market management.*

• Orchestrated impactful online marketing campaigns, maximizing brand visibility and engagement.• Spearheaded the management of social media accounts, proactively reaching out to potential customers and expanding outreach strategies.• Implemented customer feedback mechanisms through polls on Facebook, Twitter, and SurveyMonkey, contributing valuable insights for strategic improvements.• Developed and maintained essential company documents, ensuring consistency and professionalism in communication.• Directed business operations and logistics, streamlining processes for enhanced efficiency.• Established shipping procedures and managed the end-to-end customer order fulfillment process.• Authored compelling business-to-business proposals, showcasing a persuasive writing style and a strategic approach to partnerships.

• Developed comprehensive management training reference materials empowering district store managers in efficiently onboarding and training new management staff.• Innovatively designed promotional displays to highlight special merchandise, contributing to increased store traffic.• Enhanced brand visibility and sales by crafting compelling sale advertisements distributed within the mall.• Achieved the second-highest ranking in the company for average units sold per transaction, showcasing a commitment to outstanding performance.• Spearheaded the recruiting and hiring process for all employees, ensuring a talented and diverse workforce.• Successfully reduced inventory shortages by over $4,000 within six months through strategic staff training and stringent policy enforcement.