Sheela Sharma Email & Phone Number

United States

Denver, Colorado, US

Corona Del Mar, California, US

• Guided and empowered implementation specialists through significant change management, showcasing resilience and leadership during organizational restructuring, including navigating the impact of layoffs.
• Spearheaded the future state of onboarding for joint customers by guiding and supporting a team of joint implementation specialists on both sides of the business unit.
• Collaborated with Sales, Customer Success, Training, Product, and Accounting to offer product feedback, communicate customer pain points, and propel process improvements.
• Initiated and launched a one-to-many onboarding pilot program, slashing the client meeting scheduling wait time by almost 1 week.
• Led a high-achieving team of 10 Implementation specialists, ensuring alignment with organizational goals for customer success through regular 1:1 sessions, case reviews, and targeted day-to-day coaching.
• Functioned as the primary contact for department escalations, adeptly managing issues and concerns, efficiently resolving escalations requiring managerial attention.

Corona Del Mar, California, US

• Received Tebra's Quarterly Impact Award in 2022 for exceptional contributions to the company.
• Managed a portfolio of 30-50 accounts, ensuring successful implementation and onboarding processes for each customer, while maintaining a perfect 5-star CSAT rating.
• Maintained a 98% Quality Assurance (QA) score, demonstrating meticulous attention to detail and adherence to high- quality standards in the implementation and onboarding processes.
• Nominated and selected for the mentorship program within just 5 months of joining the company, showcasing exemplary skills and knowledge in the implementation specialist role.
• Mentored and trained several new implementation specialists, providing guidance and support to ensure their success in the role.
• Created comprehensive training materials and reference documents to support new hires in understanding processes, contributing to efficient onboarding and knowledge transfer within the team.

Berkeley, California, US

• Monitored student feedback to devise business strategies and determine process improvements for better customer experiences.
• Researched markets, clients and competitors to better design new programs and initiatives.
• Set, enforced and optimized internal policies to maintain efficiency and create standard operating procedures.
• Oversaw day-to-day operations, including supervising a 20-person team across multiple countries.
• Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
• Collaborated in the research, development, and successful launch of a boot camp initiative that generated over $1 million in revenue during its inaugural year.

• Integrated advanced logistic systems into company processes, resulting in streamlined operations and 20% increase in productivity.
• Managed and maintained accurate financial records by meticulously tracking and recording expenses, and successfully reconciled accounts to ensure compliance with financial regulations.
• Oversaw all aspects of office inventory activities, including ordering, requisitions, stocking, and shipment receiving, ensuring optimal levels of supplies for smooth day-to-day operations.
• Played a key role in maintaining a highly skilled and efficient office staff by leading recruitment, hiring, and comprehensive training programs for new employees.
• Utilized E-commerce tools and strategies to enhance business processes, contributing to increased operational efficiency and improved customer experience.
• Leveraged Customer Relationship Management (CRM) skills to foster strong relationships with clients and stakeholders, ensuring a positive and lasting impact on business relationships.

• Collaborated with the school owner to initiate and advance the institution's growth, contributing to its startup success.
• Developed innovative marketing strategies and compelling promotional materials, effectively reaching and engaging potential students.
• Managed communication with prospective students, disseminating class updates through targeted email newsletters.
• Oversaw the end-to-end registration process, managing payments and implementing customized payment plans for students.
• Revitalized and maintained the school's social media accounts, ensuring a vibrant and engaging online presence.
• Consistently updated the owner's website to reflect current school events, enhancing overall online visibility and communication.

Hilton Head Island, SC, US

• Amplified brand awareness by actively engaging with Adult Tobacco Consumers from competing brands, fostering stronger connections with the market.
• Successfully introduced Adult Tobacco Consumers to Camel products and exclusive offers, driving product adoption and increasing market share.
• Captured precise data and relevant insights about Adult Tobacco Consumers through strategic dialogues, informing data-driven decision-making.
• Orchestrated and directed the efforts of up to 15 Field Agents across multiple offices in Los Angeles County, ensuring cohesive and effective market management.*

• Orchestrated impactful online marketing campaigns, maximizing brand visibility and engagement.
• Spearheaded the management of social media accounts, proactively reaching out to potential customers and expanding outreach strategies.
• Implemented customer feedback mechanisms through polls on Facebook, Twitter, and SurveyMonkey, contributing valuable insights for strategic improvements.
• Developed and maintained essential company documents, ensuring consistency and professionalism in communication.
• Directed business operations and logistics, streamlining processes for enhanced efficiency.
• Established shipping procedures and managed the end-to-end customer order fulfillment process.

• Developed comprehensive management training reference materials empowering district store managers in efficiently onboarding and training new management staff.
• Innovatively designed promotional displays to highlight special merchandise, contributing to increased store traffic.
• Enhanced brand visibility and sales by crafting compelling sale advertisements distributed within the mall.
• Achieved the second-highest ranking in the company for average units sold per transaction, showcasing a commitment to outstanding performance.
• Spearheaded the recruiting and hiring process for all employees, ensuring a talented and diverse workforce.
• Successfully reduced inventory shortages by over $4,000 within six months through strategic staff training and stringent policy enforcement.