Satu Vaara Blöndal Email & Phone Number

Espoo, -, FI

Espoo, -, FI

Armonk, New York, NY, US

Program Manager role within Transformation Department working with multiple challenging, high focus projects and cross-team international project teams. Key responsibilities: Resource data integrity and quality programs, Europe (10K+) Resource Capacity & Skills development and setup, new business resource requirement assessment Management System setup.

Armonk, New York, NY, US

Overall department financial performance and operational excellence responsibility.Key responsibilities: business planning and strategy, financial performance responsibility, executive operations, KPI management, quality assurance, community leadership, competence improvement across Europe, education planning, resource management and optimization

Armonk, New York, NY, US

A leadership position in the Europe Service Management team, focused on Business Operations and Quality. The team managed the budget to meet the targets and achieve all-time high Account Health and Client Satisfaction performance in 2011.Key responsibilities: Functional leadership of the extended Quality team, department budget forecasting, planning, and.

Armonk, New York, NY, US

Took on EMEA level Quality and Operations Analyst position working in a high-paced, multicultural environment across Europe, Middle East and Africa teams achieving constant year to year improvement in EMEA Quality results. Key responsibilities: KPI analytics and management, department budget forecasting and planning, executive briefing,, advanced excel.

Armonk, New York, NY, US

Promoted to a Delivery Quality Specialist role overseeing the quality of delivery provided to Nordic (Denmark, Finland, Norway, and Sweden) clients by the Dublin Customer Service Centre. I lead the team to improve Customer Satisfaction from 60% to 95%. Key responsibilities: Functional leadership of Quality Analysts and Root Cause Analysts in the Nordic.

Armonk, New York, NY, US

Started my IBM career as a Finnish Customer Service Representative providing technical end-user support to Finnish customers. I was nominated as team Quality Advocate and Assistant Team Lead shortly after starting in the role. Key responsibilities: Customer Service, improving Customer Service Quality, Incident and Change Management, Root Cause Analysis.

Several assignments during summers 2001-2006. Working as office and account assistant. Employee satisfaction project during winter 2005-2006.Office assistant: Responsible of main office budget, employee shop, invoice review, stationary orders and simple bookkeepingAccount assistant: Basic accounting responsibilities, advanced excel reporting, invoicing.

Master Of Science (M.Sc.), Management And Leadership

Bachelor Of Science (B.Sc.), Economics And Business Administration

Study Exchange, Management And Leadership

High School Diploma