Morgan Stanley Email & Phone Number

(Remote) Atlanta, Georgia, United States

Since joining the small Collections Coordinator team, we have actively surpassed collections and overall revenue goals each quarter. 2021 Q2 & Q3 reported a delinquency drop of nearly 1.2% after increased collection efforts and the implementation of customer-focused programs aimed to realign delinquent customers with their target loan balances.My coordinator responsibility primarily focuses on digital communication with customers and sending payment/charge off reminders, settlement offers, and resolving escalated customer issues. I generated over $75,000 of the $270,000 totally collected by 8 coordinators over 2 quarters, personally representing over 3% of all collection effort from telephone agents, coordinators, managers, and field agents. I produce and review loan/RPC/conversion reports to assess trends and determine strategies to expand the number of customers reached. Alongside two other Coordinators, I identify customer accounts with severe delinquency and performed a deep skip trace search to connect with 3rd party contacts of the loan. Our skip tracing led to over 1,000 customer payments in 2021 Q2 & Q3.

(Remote) Atlanta, Georgia, United States

I enhanced the claimant’s unemployment experience by providing a smooth, straightforward claim process utilizing LiveChat. This process focused on talking with the claimant to gather information and documentation to determine the cause of separation and validity of their claim. This can be quite lengthy as payment-halting issues can arise over the course of a claim. Within 8 months of employment, I was promoted as one of the first agents to form the Fraud Detection department, where we significantly decreased fraud occurrences by performing interviews and contacting employers to provide proof of employment and separation. Our client was thoroughly impressed with our Fraud Detection team overall and sent over 66,000 unsolved potentially fraudulent claims – in which we were able to resolve in less than four months, decreasing their tremendous work load by over 33%.

Valdosta, Georgia, United States

I worked alongside DCFS and Family Health Services social workers to help combat illiteracy, poverty, neglect, and abuse within my head-start education center. I was responsible for attendance, scheduling and performing in-home visits, and assisting parents with obtaining a GED and employment. During the pandemic, I helped establish a mobile food/sanitation pantry in which we delivered goods to our students and parents along a delivery route, and designed a portal for parents to request items they need.

Bachelor Of Science - Bs, Education And Communication Sciences/Disorders

High School Diploma