Marilena Stapa, Mba Email & Phone Number

Greece

Attiki, Greece

● Responsible for the Quality Assurance in EU Project, analyzing KPIs related to the quality, delivery timeand customer satisfaction based on specific agreed targets● Responsible for processes creation, record, and maintenance for the efficient and productive Agile teams’ collaboration (Project Managers, PMO, Developers, Testers, QA)● Responsible for the continuous monitor & control and the internal audits, to identify gaps, negative risks, and opportunities in procedures and service delivery, supporting action plans● Responsible for the processes automation via measurable results

● Responsible to define the product vision, strategy, and roadmap of products● Responsible for product competitive product range, pricing and positioning on physical & online stores. Deep understanding of competition and customers buying trends● Responsible for the documentation enrichment of the products information according to European Union energy standards and regulations● Responsible for developing and maintaining product content. Forecast, update & monitor stock levels● Close collaboration with Marketing, Logistics, Operations, Services & external agencies

● Successfully created & implemented a multi-media campaign in terms of sales and traffic, for 3 newbusiness units launch: Air Conditioning category, SDA (Small Domestic Appliances) category & B2B● Responsible for the procedures’ creation for the efficient coordination of the Mktg, e-Com, Trade andCommercial departments regarding the particular product categories● Design, lead and execute the action plan to deliver operational budget● Develop deep understanding of category and generate actionable insights across all touch points

Greece

● Responsible for the procedures’ creation for the efficient coordination of the Mktg, e-Com, After Sales and Customer Service departments regarding the on time technical and product awareness● Responsible for the products artwork (packaging/labeling/manuals) & manufacturing in China factories. Coordination & supervision of the engineers and graphic designers to follow strict technical guidelines & tight delivery timeframes● Product Mapping – Assessment of market competition● Responsible for the ATL & BTL Marketing activities (TV, Digital Campaigns, Pricelists, POP)● Responsible for Brand Presence within customers retail line● Events Management: Planning - Supervision company’s exhibition booth / Media Events● Organize & execute technical seminars internally and in B2B/B2C level

● Strategic Planning & Digital Marketing Tools monitoring (Social Media & Loyalty Program)● BTL Marketing activities, Press Releases & Technical Seminars

● Customer Support with Technical Selection & Quotations/Offers● Manuals Translation

Greece

Call Center, Customer inquiries & Technical Consultancy using CRM

Diploma, Digima - Digital Marketing

Master Of Business Administration - Mba

Master'S Degree, M.Sc. In International Marketing (Pr.I.Ma.)

Dissertation: “Physical and Geometric Experimental Determinations of Centrifugal Pumps in a Pump Laboratory to Examine & Analyze.

Bachelor'S Degree, Mechanical Engineering

Dissertation: “Physical and Geometric Experimental Determinations of Centrifugal Pumps in a Pump Laboratory to Examine & Analyze.

High School