Matt Stark Email & Phone Number

Cranston, Rhode Island

Providence, Rhode Island Area

Executive leader for the state’s largest technology and change management project, the Unified Health Infrastructure Project – integrated eligibility, enrollment and payment system serving Rhode Island Health and Human Services programs. Portfolio includes project governance, operations, finance, resource management, user acceptance testing, and the development of an escalation model for the Department of Human Services.Accomplishments:• Re-engaged CMS and gained support and approval for FFY17 design, development and implementation (DDI)• Established interagency groups for operations, finance and resource management. Deliverables include:- Enterprise-wide governance assessment- Budget and forecast process and documentation- Procurement process documentation and tracking• LTSS organizational assessment conducted and remediation plan scoped:- Established baseline and target measures for success in LTSS program- Developed daily operational and executive reporting for LTSS backlog and backlog clearance efforts- Created teams to address interagency issues in business process, training, policy, HR, and technology

Providence, Rhode Island Area

Provided executive leadership and oversight in a dynamic political and regulatory environment for a highly skilled team of state staff and consultants in managing the following:• Eligibility and enrollment system• Call and walk-in center• Outreach program in assisting customers in applying and enrolling in coverageManaged organizational development of the operations team – 30+ contract workers and state staff. Oversaw business and technology transformation, processes and operation. Defined and closed business process gaps.Determined budget and resource requirements to meet operational goals and identified funding sources to support hiring and contracting. Procured and managed vendors, defining scope and budget. Managed contracts to meet the agency’s objectives within budget. Coordinated cross-functional and interagency operations. Managed competing priorities, decision-making and reporting with interagency governance group. Developed and maintained robust project management tools and data-driven dashboard for Operations and stakeholders.Accomplishments:• Met service levels for over a quarter of the state’s population while agency budget was reduced from $29M in SFY16 to $12M in SFY17 (Operations, 3/4 of agency budget)• Led reorganization of Operations team• Maintained high team member retention rate in the face of ongoing change management and system challenges• Implemented agency’s first 360° review for senior managers• Developed goals, metrics and reporting for operations team and executives to manage operational priorities and track success in meeting agency strategic objectives • Provided oversight for the re-procurement and on-boarding of a new Contact Center vendor, lowering costs and adding service levels

Providence, Rhode Island Area

Provided strategic direction and oversight in the establishment of the state’s Health Benefits Exchange and Affordable Care Act implementation. Managed a team of 25+ state staff and contractors engaged in meeting agency business goals through technology transformation and operations. Defined project goals and objectives and managed all stages of the program life cycle: needs and requirements; work plans; resources; and change control management.Represented HealthSource RI (HSRI) with state interagency partners, federal regulators, commercial insurers, call center operations, and the technology vendor. Provided leadership by supporting conflict resolution and management of expectations with stakeholders.

Providence, Rhode Island Area

Managed a portfolio of policy priorities for the Mayor, including policy implementation in education, workforce training, human services and public health. Turned around the Mayor’s Substance Abuse and Prevention Council, bringing it back into compliance, obtained federal grants and funding, and rebranded it as the Healthy Communities Office.Established sustainable infrastructure to support the Mayor’s Children and Youth Cabinet, Evidence2Success (Annie E. Casey Foundation), Making Connections Providence (Annie E. Casey Foundation), Pathways to Opportunity Office, Sustainability Office and the Green and Healthy Housing Initiative.

Providence, Rhode Island Area

Developed and managed Mayor’s legislative and policy agenda, federal appropriations requests and advocacy for city interests at the state and federal level. Managed approximately $100M in ARRA funding in competitive grants, formula grants and bonds, ensuring compliance with federal and state requirements.

Providence, Rhode Island Area

Managed the development, passage and implementation of commercial health care policy legislation in close coordination with the Governor’s office. Managed strategic communication plan and regular communication channels to the public, legislature, and other invested groups.

East Greenwich, Ri

Assessed clients’ mission, structure and goals. Developed communication strategy based on shared assessment. Managed brand coordination, core messaging, collateral suites, digital communication, and copy. Expanded through new hires and strategic partnerships. Secured new clients while maintaining loyal client bas

Advised on business structure, products and services. Created systems for project management, business administration and grant submission. Managed research and development projects, including vaccine development for West Nile Virus, TB and HIV.

Certificate, Senior Executives In State And Local Government

Ba, English

Diploma, Ap