As Senior Manager - CX , I'm currently driving customer satisfaction and business growth through data-driven insights and process improvements. 🚀 Leading cross-functional teams, I'm implementing innovative solutions to streamline operations and enhance efficiency. 💪 Working on Exceeding customer expectations and strengthening UC brand reputation continues to fuel my passion for delivering exceptional Customer Experiences. 🌟

🌟 Growth Manager with a passion for maximizing business potential and fostering enduring client relationships. Known for driving substantial revenue growth and profitability through strategic marketing initiatives and data-driven decision-making. Adept in managing and expanding multiple e-commerce accounts concurrently, with a strong focus on delivering robust results and ensuring client success. Skilled in leveraging key metrics such as CPM, CTR, and website funnel optimization to optimize marketing campaigns. Thriving in dynamic and challenging environments, dedicated to continuous learning and professional development.

🚀 Adept in managing and expanding multiple Ecommerce business accounts concurrently, driving profitability, and fostering client satisfaction. Experienced in utilizing Meta Suite, Slack, and Metabase for data-driven decision-making and optimizing marketing campaigns.💼 Notable Achievements:Achieved an impressive 70% profitability rate within a short span.Spearheaded the growth of business accounts from a starting ARR of $10K to over $300K in just 6 months.Successfully scaled marketing initiatives from ₹11K to ₹2.5 Lakhs daily, optimizing target metrics effectively.Turned around 11+ business accounts, generating consistent profits exceeding ₹6 Lakhs weekly for select accounts.Garnered exceptional client satisfaction with a remarkable 90% NPS score and a high 60% repeat business rate.💡 Core Skills: Business Suite, P&L Management, Profit Maximization, Revenue & Profit Growth, MetaBase, Troubleshooting, Website Administration, Strategic Consulting, Asana, Slack, Marketing Strategy.✨ Thriving in optimizing and delivering robust results, fostering substantial business growth, and ensuring client success.