Michael Steele Email & Phone Number

Kanata, Ontario, Ca

Morristown, New Jersey, Us

Spearheaded a team of six Strategic Account Executives to drive revenue growth across a seven-state region in the Pacific Southwest, focusing on the top 100 accounts. Generated $30 million annually in product and services sales, encompassing a comprehensive suite of SaaS (CCaaS, UCaaS, and CPaaS) and On-Premises solutions, including CCAI, Unified Communications & Collaboration, and Workforce Engagement.Cultivated a high-performing team of six Enterprise Account Executives, consistently exceeding revenue, profitability, and expense objectives.Led turnaround of Pacific Southwest team, driving a 28% YoY increase in bookings within one year.Delivered outstanding sales performance, securing the #1 Regional Sales Director ranking in both the Western Region (FY21) and North America (FY23).Primary industries served are Healthcare, Banking/Finance, Travel, Hospitality/Gaming and Insurance.Achieved 168% of quota in FY21.Achieved 141% of quota in FY23.

Morristown, New Jersey, Us

Formulated and implemented sales strategies to drive the adoption of Avaya's Communication Infrastructure, Contact Center, CCAI, and Workforce Engagement (WEM) Solutions among Enterprise and SLED Accounts in Arizona, Nevada, Utah, and Colorado. Solutions could be deployed either in a SaaS, Hybrid Cloud or On-Premises model.Maintained full accountability for assigned accounts and served as the customer’s trusted advisor and advocate, maintaining a high level of customer satisfaction. Maximized opportunities by driving the customer account planning process; leading virtual account teams in building strategies that delivered balanced growth for strategic customers throughout the region. Planned, led and controlled the creation of sales strategies with a multi-year focus that delivered balanced growth, continued account penetration and customer satisfaction for the long-term.Achieved 139% of my annual assigned quota in FY18.

San Francisco, California, Us

As a Service Cloud Account Executive, I focused exclusively on the Salesforce Service & Support and Call Center application sales within the Gaming and Hospitality vertical. Collaborated with senior level executives within the gaming and hospitality vertical to build large-scale application sales by developing and implementing a Service Cloud sales strategy, working proactively with sales teams, channel partners, and systems integrators. Drove new revenue growth by penetrating the current customer base and developing new customers within the region. Developed and executed successful service & support campaigns within the vertical to create opportunities for long-term revenue growth.Led Discovery Workshops and ROI process within assigned strategic accounts.

Morristown, New Jersey, Us

Trusted advisor leading geographically dispersed team of international sales and technical managers working closely with executives at global clients to identify business needs and implement creative solutions to business problems. Responsible for Product, Services, Cloud, Managed Services and Maintenance sales to assigned strategic accounts throughout the United States, Hong Kong and Singapore.Conducted short and long-term strategic account planning, leading international virtual account teams in building strategies that deliver balanced growth, continued account penetration and customer satisfaction, and developing forecasts based on short and long-term growth.Secured the company's largest Private Cloud deal in FY14, generating $22 million in total contract value (TCV).Achieved 191% of annual assigned quota and earned a spot in the Presidents Club (Top 1% of Worldwide Sales) in 2015.Demonstrated a consistent ability to exceed sales targets, achieving above-quota performance in 4 out of 5 years.

Subsidiary of MicroStrategy that was acquired by Genesys in March of 2013.Responsible for identifying and closing new enterprise accounts in an assigned territory. Job responsibilities included growing and managing a lead pipeline of active prospects, and identifying opportunities through a consultative selling approach.Solutions represented include On-Demand IVR and Contact Center Solutions with functionality for Call Routing, CTI, Speech Enabled IVR, Voice Signature, Voice Biometrics and IVR Analytics.Worked closely with the VP of Sales to assist in building out an Enterprise Sales Team that would focus on large strategic accounts.

Altrincham, Cheshire, Gb

Responsible for all sales activities in an assigned territory, specifically focusing on developing new customer sales opportunities and maintaining existing accounts. Identified, built and maintained strong relationships with customers and- prospects to drive billed revenue in support of monthly, quarterly, and yearly revenue targets. Solutions represented included Interactive Voice Response, Nuance Speech Recognition/Text-to-Speech technologies and an IP Contact Center software suite that included ACD, CTI, Web Chat, Web Collaboration and Call Recording.Named New Salesperson of the Year for 2002.Exhibited a strong track record of exceeding sales targets, achieving above-quota performance 7 times out of 9 years.

Plano, Texas, Us

Formerly New World Systems, Troy, MI.Responsible for selling New World Systems public safety software to local public safety agencies across the Pacific Northwest.

Lake Mary, Florida, Us

Formerly HTE, Inc., Lake Mary, FLResponsible for selling HTE's suite of local government and public safety software solutions to local government both in the Southwest Region as well as the Pacific Southwest.

Armonk, New York, Ny, Us