Chief Operations Officer
CurrentDeveloped, facilitated, and implemented cohesive and collaborative system resources since opening during the COVID-19 pandemic. 3 years in operations; cash positive. Purchasing coordinator for ~$180,000.00 yearly food and beverage budget. Planning, facilitation, management with team of 12-15 direct reports. ~42% yearly turnover average to date. 90%+ guest satisfaction rating.Proactive Management Expertise:-creation and upkeep of core training guides/documents/formulas in all areas for all positionsActivated third-party weekly food delivery service relationship and digital coordination-listing of products built from existing data created for existing online menu-initial weekly scheduled fulfillment and maintenance of inventory-facilitated communication to coordinate team effort for weekly fulfillmentImplemented process for:food waste accountability, donation coordinationnew wholesale account creation, recurring order and relationship upkeep, menu changes communication, and pricing sheets that integrate directly with the production list quantities to eliminate the need for math in many areas - effectively funneling all wholesale and daily production counts through excel spreadsheet formulas down into a 1 page printout reference for each week - greatly simplifying the references for many moving parts while maintaining maximum input flexibility to generate instant calculations from any input adjustmentsImplemented digital calendars coordination via Calendly to streamline meeting and precision communication schedulingNegotiated business loan for necessary equipment to double production efficiency in key area of business impacting 26%+ of total revenue at the time, expanding outputs beyond 100% of projections within three month timeline during a 12-month period of 100% labor turnover, 50% operational labor procedure overhaul, and implemented incremental weekly revision.IT, Purchasing, CRM, HR, Menu Design, Sales, Marketing, and UX Design experience.