Mark Stenning Email and Phone Number
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Key skills Service Management - Full ITIL Service lifecycle management from Strategy through to operational use, continuous improvement and decommissioning.Project Management - Prince2 Practitioner qualified. Successfully delivered numerous projects within time and budget, many to demanding timescales. Experienced in Financial Services, Media and Public Sector, global multi-site organisations, supplier management & outsourcing.Service management: Service Design, Service Transition, Service Operation, Change Management, Incident Management, problem management, SLA management, Service Reporting and Continual Service Improvement.ServiceNow, Jira, Zendesk, Tableau, PRTG, PagerDuty, Automate.ioPhysical hosting, Virtual, cloud (AWS & Azure), Windows, Unix, Network, TelephonyWaterfall, Agile, DevOps
The Salvation Army
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Head Of International It/CioThe Salvation Army Jan 2024 - PresentAlexandria, Va, Us
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Head Of International It/Cio (Interim)The Salvation Army May 2023 - Jan 2024Alexandria, Va, Us
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Service Transition ManagerThe Salvation Army Sep 2020 - May 2023Alexandria, Va, Us
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Global It Service Operations ManagerCollinson Jul 2018 - Jun 2020London, England, GbResponsible for the Global Service Desk, End User support and ITIL Processes for Collinson Group, a global company with over 2000 staff -
Service Delivery ManagerCollinson Feb 2015 - Jul 2018London, England, Gb
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Service Delivery ManagerHogarth Worldwide Jul 2014 - Oct 2014London, England, GbResponsible for the delivery of Digital Asset Management services to clients. Ensuring customer expectations are met or exceeded in delivering high quality and responsive services. -
It Services ManagerSony Computer Entertainment Europe May 2008 - Jul 2014San Mateo, California, UsService Delivery Manager for Playstation online games:* Global Stakeholder management* Service Catalogue Management* Changes Management* Incident Management* Problem Management* Capacity Management* Cost Management (Rightsizing) -
Test ManagerAtos Origins Sep 2007 - Apr 200895877 Bezons, FrEnvironment Management: Established applications test suite (Hardware, Software and processes) for Ministry of Justice applications as part of supplier transition to Atos. -
Release ManagerSony Computer Entertainment Feb 2006 - Jul 2007Tokyo, Jp* Release Management of consumer applications (Web Sites and On-line Games), corporate applications (Finance, Logistics, Sales and HR)* Change Management (Software and infrastructure)* Governance - Sarbanes-Oxley Including auditor support* Operational Acceptance* Process improvement* Availability Management * Incident Management * “critical friend” to Project Managers, Project Sponsors, IT Director and Operations Director regarding the health of Projects/Releases. -
Software Configuration ManagerRbs Insurance Oct 2003 - Feb 2006Bromley, Kent, Gb* Software Configuration Management of Churchill Legacy SystemsChurchill/Direct Line Integration programme:-* Change Management of Test environments (using PVCS Tracker)* Defect Management (using Test Director)* Implementation management Consultancy Nominated for a RBS Insurance Chief Executive Award for services to Software Configuration Management -
Release ManagerRbs Insurance 2003 - 2005Gogarburn, GbManaging releases through QA to production.Ensuring that quality gateways were enforced and that only releases that met all quality criteria were allowed into production.Planning production releases to ensure the minimum risk and disruption to the business. -
Release ManagerChurchill Insurance Jan 2001 - Sep 2003London, GbInitially this role was a Project to improve the Release Management process. After significant progress was made, I chose to take on line Management responsibility for the Release & Configuration management team and continue to drive process improvements.Delivered substantial software quality improvement through a range of initiatives Delivery of test environments improved from being often late to consistently on schedule. Encouraged significant inter-team co-operation with Business, Operations, Database Administrators & Development teams. Awarded Churchill corporate award for transforming the software delivery process. -
Project ManagerPrudential Assurance Company Jun 1996 - Dec 2000Fenchurch Street, England, GbResponsible for the delivery of many projects for life & Pensions, Marketing and General Insurance divisions. Notable projects include BACS and Card Payment applications, Corporate customer database and targeted mailings.Several projects were confidential as they were commercially sensitive.All projects were delivered within time and budget tolerances and delivered significant business benefits. Primarily applications used IBM Mainframe environments. -
Analyst/ProgrammerPrudential Assurance Company Feb 1995 - May 1996Fenchurch Street, England, GbAnaylst/Programmer, mainly on Life & Pensions Systems
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Analyst/ProgrammerCornhill Insurance Sep 1990 - Jan 1995Developing changes to Comercial Lines application to meet business demands.
Mark Stenning Skills
Mark Stenning Education Details
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University Of PortsmouthComputer Science -
South Downs CollegeA Level Mathematics & Physics
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The Hayling SchoolSecondary Education
Frequently Asked Questions about Mark Stenning
What company does Mark Stenning work for?
Mark Stenning works for The Salvation Army
What is Mark Stenning's role at the current company?
Mark Stenning's current role is Head of International IT/CIO at The Salvation Army International Headquarters.
What is Mark Stenning's email address?
Mark Stenning's email address is ma****@****oup.com
What is Mark Stenning's direct phone number?
Mark Stenning's direct phone number is +177025*****
What schools did Mark Stenning attend?
Mark Stenning attended University Of Portsmouth, South Downs College, The Hayling School.
What skills is Mark Stenning known for?
Mark Stenning has skills like It Service Management, Integration, Itil, Prince2, Release Management, Project Delivery, Project Management, Management, Change Management, Program Management, Stakeholder Management, Testing.
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