Steve Garrett Email & Phone Number

Cincinnati, Oh, Us

Cincinnati, Ohio, United States

Cincinnati, Ohio

Cincinnati, Oh

Interface directly with Verizon's local Small & Medium sized business customer base.- Including reporting and analysis of account usage and billing structure to provide recommendations for optimization.Completion of On-Boarding for new customers and updating all customer interactions on Salesforce.com.Tested new Point of Sale software prior to launch and served as support during the rollout.Coordinate with customers for rollout of new equipment and employee… Show more Interface directly with Verizon's local Small & Medium sized business customer base.- Including reporting and analysis of account usage and billing structure to provide recommendations for optimization.Completion of On-Boarding for new customers and updating all customer interactions on Salesforce.com.Tested new Point of Sale software prior to launch and served as support during the rollout.Coordinate with customers for rollout of new equipment and employee training.-Including implementation in both customer facing and remote support environments.-Regularly working with a team to develop process improvements for greater efficiency.Support the Business Sales Team in any way possible allowing them to focus on revenue generating activity. - Including addressing customer technical issues, account requests, and processing orders.Coordinate with customers for rollout of new equipment and employee training.Work with Government, Military, NASPO, and E-Rate accounts:- Including quotes, contract evaluation and implementation, and purchase order maintenance. Manage In Building Service Request projects for customers in the Cincinnati and Dayton markets. - Including location evaluation, and coordination with Verizon Financial and installation vendors. Manage updates of the Commission Modules for the Major Account Managers in the Cincinnati and Dayton markets. Schedule and organize Lunch and Learn meetings with various vendors. Show less

Murfreesboro, Tn

Trouble-shoot customers personal computers and routers on a daily basis. Master device and OS specific computer interface systems (iTunes, Samsung Kies, Content Transfer, Blackberry Desktop Manager, Blackberry Link) Provide exceptional customer service and technical support for internal and external voice and data product customers. Troubleshoot hardware and software issues and identify network/applications issues. Provide detailed information on how to set up/configure data and… Show more Trouble-shoot customers personal computers and routers on a daily basis. Master device and OS specific computer interface systems (iTunes, Samsung Kies, Content Transfer, Blackberry Desktop Manager, Blackberry Link) Provide exceptional customer service and technical support for internal and external voice and data product customers. Troubleshoot hardware and software issues and identify network/applications issues. Provide detailed information on how to set up/configure data and voice products. Verify provisioning and diagnose device or Network issues. Trouble-shoot for PC Operating systems, specifically Device Manager and TCP/IP configuration. Use various administrative department tools and on-line resources for customer resolution. Use trouble ticket system for tracking customer interactions and problem resolution. Evaluate customers concerns and resolve problems to customer satisfaction. Demonstrate and practice regularly the skills necessary to handle any CS and/or Technical Support call type that is routed through the center in this function. Follows up with customer to ensure first call resolution and achieve and deliver 100% customer satisfaction. Show less

Murfreesboro, Tn

Provide exceptional customer service and technical support for internal and external voice and data product customers. Troubleshoot hardware and software issues and identify network/applications issues. Provide detailed information on how to set up/configure data and voice products. Verify provisioning and diagnose device or Network issues. Trouble-shoot for PC Operating systems, specifically Device Manager and TCP/IP configuration. Use various administrative department tools and… Show more Provide exceptional customer service and technical support for internal and external voice and data product customers. Troubleshoot hardware and software issues and identify network/applications issues. Provide detailed information on how to set up/configure data and voice products. Verify provisioning and diagnose device or Network issues. Trouble-shoot for PC Operating systems, specifically Device Manager and TCP/IP configuration. Use various administrative department tools and on-line resources for customer resolution. Use trouble ticket system for tracking customer interactions and problem resolution. Evaluate customers concerns and resolve problems to customer satisfaction. Demonstrate and practice regularly the skills necessary to handle any CS and/or Technical Support call type that is routed through the center in this function. Follows up with customer to ensure first call resolution and achieve and deliver 100% customer satisfaction. Show less

Columbus, Ohio Area

Responsible for negotiations of escalations and problem solving with customers and sales agents. Interface with various internal Verizon Wireless stores and external vendors. Success is a result of superior observation and communications skills including active listening, use of tact, courtesy, and discretion to achieve objectives. Lead multiple special projects covering a range of skills, including: - Served as subject matter expert in systems and processes in several training… Show more Responsible for negotiations of escalations and problem solving with customers and sales agents. Interface with various internal Verizon Wireless stores and external vendors. Success is a result of superior observation and communications skills including active listening, use of tact, courtesy, and discretion to achieve objectives. Lead multiple special projects covering a range of skills, including: - Served as subject matter expert in systems and processes in several training classes. - Served as an official trainer to several new incoming associates and experienced associates taking on new responsibilities. - Designated the Expert Point of Contact for the Verizon billing system for the Cricket acquisition. - Supported teamwork initiatives by providing peer-to-peer and peer-to-supervisor training.- Supported department (20-25 representatives) in my supervisor’s absence. - Assisted employees with training of OCCs. Show less

Columbus, Ohio Area

Ensure agent and customer concerns were resolved on a first call resolution basis. Worked directly with both the billing and point of sale systems in a support and trouble-shooting role with store agents and other call center representatives to ensure request are not only taken care of but also not a problem again. Educate agents and customers, based on current account information, on choosing the correct package to reduce repeat calls. Continually managed all complaints using empowerment… Show more Ensure agent and customer concerns were resolved on a first call resolution basis. Worked directly with both the billing and point of sale systems in a support and trouble-shooting role with store agents and other call center representatives to ensure request are not only taken care of but also not a problem again. Educate agents and customers, based on current account information, on choosing the correct package to reduce repeat calls. Continually managed all complaints using empowerment before escalating to upper management. Process phone order requests and calling plan changes to prevent additional costs for the company by customers make unnecessary calls back to customer service. Educate customers on equipment, service plans, add-on features, and equipment accessories to reduce churn. Show less

Columbus, Ohio Area

Work with credit approval system, handling escalated credit approval situations, and verifying correct credit applications are pulled to ensure Verizon Wirelesses integrity and protect customers against fraud.

Graduate Certificate, Business Foundations, 3.889

The course for this certification is designed to provide a foundation in the key business disciplines of accounting, finance, marketing.

Bachelor Of Arts - Ba, Medieval European History