Michael Stephenson Email & Phone Number

Plano, Tx, Us

In this role I had oversight of all technical aspects of all services that were delivered to our customers, which included everything from IT infrastructure, cloud migration and application development. I worked closely with the rest of the executive leadership team to set the strategic goals and objectives for the company and managed the teams that were largely responsible for the delivery of those goals. I also served as the main point of contact for any technology-related issues, whether internal or external.  Led an internal digital transformation which provided modernization of the custom application development practice, leveraged automation to improve service delivery consistency and upgraded key pillar applications (ITSM, RMM, PSA).  Devised a digital transformation go to market strategy to enhance IT outsourcing efficiency for mid-sized companies using modern practices focusing on cloud native hosting, robotic process automation and AI.  Strategically led all delivery organizations within the company, successfully turning around financially underperforming accounts as well as key accounts that had erosion in customer satisfaction.  Provided executive coaching and mentorship for client product owners and stakeholders, while leading comprehensive digital transformations for those clients. Founded an architecture guild uniting technology leaders and stakeholders, ensuring comprehensive consideration of business and technology needs in strategic decisions.

Southlake, Texas, Us

In this role I served as the enterprise architect over all back office / non-customer facing applications in use at Sabre which mostly fell into the ERP / CRM / FPNA / HRIS / Procurement categories. I provided the designs and helped oversee the implementation of several upgrades / replacements in these key functional areas.  Founded a Robotic Process Automation (RPA) center of excellence, developing best practice guidance and governance for enterprise-wide automations, projected to improve capacity by 25% within the first two years. Designed and oversaw implementation of SAP BRIM (Hybris Billing) to handle over 15 billion unique usage events monthly from all commercial applications, anticipated to achieve 90% automation and provide enhanced flexibility for evolving commercial models.  Initiated a data governance practice to ensure global regulatory compliance and permitted use of data accumulated over a 40-year period.  Designed a cloud-based contact center technology solution, leveraging Genesys Pure Cloud and Salesforce, enabling a swift transition from inbound call center operations to click-to-engage and outbound call functionality in response to COVID-19.

Dallas, Texas, Us

In this role I had the architecture responsibility for two key client engagements which allowed me to interface with the client’s key stakeholders to ensure their requirements were fully captured and could be translated into technical requirements for the delivery teams to develop. For both clients, being able to correctly understand their unique business needs was key to the engagement success.  Assisted in the design and implementation of SAP BRIM (Hybris Billing) for an events company, resulting in a 40% increase in efficiency, recovery of $70M in unrealized change orders, and enhanced customer segmentation and sales efficiency.  Led a critical technology evaluation of a nationwide occupational health provider's B2B portal, providing recommendations for modernization and customer retention improvements, aiming for a $150M YOY increase through functionality enhancements.  Contributed to the design and subsequent adoption of an event-driven enterprise architecture model, enabling a system integration redesign that resulted in approximately 10% savings on each required integration.

Dallas, Tx, Us

In this role I had oversight for all design and technology decisions that were made in the Valuation Services and Research and Development business towers. The output from the R&D tower became the standard for all new application development as well as application modernizations as the company moved to a Cloud First strategy.  Worked with other Global EAs to build a capability chart for the existing application portfolio which then led to the application rationalization effort that reduced our supported application count from 1600 to 900. Oversaw a global engineering quality initiative across the enterprise, enhancing the agility and proficiency of over 80 agile teams through the introduction of technical training concepts and internalizing development, leading to a 30% boost in productivity.  Established policies for open-source development by creating a dedicated department for open-source investments, which led to increased contributions to the technical community and resulted in cost savings.  Offered technical leadership in the establishment of an AI team that analyzed documents, thereby eliminating the requirement for human transcription, and leading to a 15% productivity boost from the initial launch.

Dallas, Texas, Us

Key accomplishments: Managed various technical teams, led a technology shift from Oracle to Microsoft which saved $500K annually, developed a new revenue processing application that increased efficiency by 60% and donations by 3%, collaborated with the PMO to establish corporate best practices for VSTS implementation, and wrote application templates and coding standards that boosted productivity and developer agility by 20%.

Fort Worth, Texas, Us

Key accomplishments: Managed a team of 22 developers in a Fintech company, increased customer retention and engagement, as well as enhanced team velocity and feature delivery. Implemented a new loan management system, established a dashboard of quality metrics, and ensured compliance during the company's transition to public status.

Key accomplishments: Managed a team of 7, including 6 developers and a DBA, led the development of B2C and B2B portals which became the company's largest sales channels, that generated $15M in YOY sales growth, and implemented Dynamics CRM for customer care and support, which significantly improved customer satisfaction and retention, reduced quote time by 75%, and halved issue resolution time.

Marignane, Bouches Du Rhone, Fr

• Built an interface between SAP and Kronos for government contract billing, allowing staff to scan barcodes to track time and bill to the proper contract

• Built out mobile software for crews that were installing smart meters to serve as a system of record for keeping track of meters and performance metrics• Developed an application for use by department of transportation and city public works employees to inspect, mark for replacement and track the progress of maintenance for streetlights in the state of Texas

Wiesbaden, Hessen, De

Key accomplishments include successfully developing and supporting an access and authorization control application package that restricted and audited user access for key clients including Bank of America and Tokyo Stock Exchange. Achieving a significant $6M revenue YOY as a value-add reseller for HP, collaborating with the Chief Architect to establish product functionality roadmaps. And establishing a solution architecture perspective to holistically develop and recommend valuable business solutions at an executive level.

• Developed and supported an application package that restricted access to users that needed elevated access and audited all aspects for key clients including Bank of America, Bank One, NYSE, Toyko Stock Exchange, Raymond James, and AllTell• Achieved $6M revenue YOY as a value-add reseller for HP