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As a strategic leader, I have rejuvenated underperforming teams and accounts, managed a large technology practice, and spearheaded client engagements as a virtual CIO and Enterprise Architect. I've successfully directed digital transformations and cloud migrations to major platforms like AWS, Azure, and GCP, as well as leading development teams in creating innovative internal and customer-facing applications. Additionally, I've implemented new systems, collaborated with key stakeholders, and established best practices to deliver valuable business solutions.As an enterprise architect, I have designed and implemented SAP BRIM solutions, architected a cloud-based contact center, built a data governance practice and established a Robotic Process Automation center, resulting in significant cost savings and improved customer retention. I evaluated and reduced the application portfolio from 1600 to 900, established an AI group that boosted productivity by 15%, and led an enterprise-wide initiative that increased productivity by 30%.SIGNATURE ACHIEVEMENTS: * Orchestrated a comprehensive 12-month technology revamp roadmap for IT Operations replacing multiple obsolete solutions with a unified platform that utilizes process automation.* Led a company-wide engineering quality initiative that enhanced the agility and proficiency of over 80 global agile teams through the introduction of technical training and in-house development, achieving a 30% boost in productivity.* Oversaw the design of an SAP BRIM (Hybris Billing) system to handle over 15 billion unique monthly usage events from all commercial applications, anticipated to deliver 90% automation and increased adaptability for evolving commercial models.
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Vice President Of TechnologyGuideit May 2022 - Sep 2023Plano, Tx, UsIn this role I had oversight of all technical aspects of all services that were delivered to our customers, which included everything from IT infrastructure, cloud migration and application development. I worked closely with the rest of the executive leadership team to set the strategic goals and objectives for the company and managed the teams that were largely responsible for the delivery of those goals. I also served as the main point of contact for any technology-related issues, whether internal or external. Led an internal digital transformation which provided modernization of the custom application development practice, leveraged automation to improve service delivery consistency and upgraded key pillar applications (ITSM, RMM, PSA). Devised a digital transformation go to market strategy to enhance IT outsourcing efficiency for mid-sized companies using modern practices focusing on cloud native hosting, robotic process automation and AI. Strategically led all delivery organizations within the company, successfully turning around financially underperforming accounts as well as key accounts that had erosion in customer satisfaction. Provided executive coaching and mentorship for client product owners and stakeholders, while leading comprehensive digital transformations for those clients. Founded an architecture guild uniting technology leaders and stakeholders, ensuring comprehensive consideration of business and technology needs in strategic decisions. -
Sr Principal ArchitectSabre Corporation Jan 2020 - May 2022Southlake, Texas, UsIn this role I served as the enterprise architect over all back office / non-customer facing applications in use at Sabre which mostly fell into the ERP / CRM / FPNA / HRIS / Procurement categories. I provided the designs and helped oversee the implementation of several upgrades / replacements in these key functional areas. Founded a Robotic Process Automation (RPA) center of excellence, developing best practice guidance and governance for enterprise-wide automations, projected to improve capacity by 25% within the first two years. Designed and oversaw implementation of SAP BRIM (Hybris Billing) to handle over 15 billion unique usage events monthly from all commercial applications, anticipated to achieve 90% automation and provide enhanced flexibility for evolving commercial models. Initiated a data governance practice to ensure global regulatory compliance and permitted use of data accumulated over a 40-year period. Designed a cloud-based contact center technology solution, leveraging Genesys Pure Cloud and Salesforce, enabling a swift transition from inbound call center operations to click-to-engage and outbound call functionality in response to COVID-19. -
Sr Manager - ArchitectureAllata Apr 2019 - Jan 2020Dallas, Texas, UsIn this role I had the architecture responsibility for two key client engagements which allowed me to interface with the client’s key stakeholders to ensure their requirements were fully captured and could be translated into technical requirements for the delivery teams to develop. For both clients, being able to correctly understand their unique business needs was key to the engagement success. Assisted in the design and implementation of SAP BRIM (Hybris Billing) for an events company, resulting in a 40% increase in efficiency, recovery of $70M in unrealized change orders, and enhanced customer segmentation and sales efficiency. Led a critical technology evaluation of a nationwide occupational health provider's B2B portal, providing recommendations for modernization and customer retention improvements, aiming for a $150M YOY increase through functionality enhancements. Contributed to the design and subsequent adoption of an event-driven enterprise architecture model, enabling a system integration redesign that resulted in approximately 10% savings on each required integration. -
Enterprise ArchitectCbre Dec 2017 - Apr 2019Dallas, Tx, UsIn this role I had oversight for all design and technology decisions that were made in the Valuation Services and Research and Development business towers. The output from the R&D tower became the standard for all new application development as well as application modernizations as the company moved to a Cloud First strategy. Worked with other Global EAs to build a capability chart for the existing application portfolio which then led to the application rationalization effort that reduced our supported application count from 1600 to 900. Oversaw a global engineering quality initiative across the enterprise, enhancing the agility and proficiency of over 80 agile teams through the introduction of technical training concepts and internalizing development, leading to a 30% boost in productivity. Established policies for open-source development by creating a dedicated department for open-source investments, which led to increased contributions to the technical community and resulted in cost savings. Offered technical leadership in the establishment of an AI team that analyzed documents, thereby eliminating the requirement for human transcription, and leading to a 15% productivity boost from the initial launch. -
Sr Manager Of Digital DevelopmentAmerican Heart Association | American Stroke Association Jul 2016 - Dec 2017Dallas, Texas, UsKey accomplishments: Managed various technical teams, led a technology shift from Oracle to Microsoft which saved $500K annually, developed a new revenue processing application that increased efficiency by 60% and donations by 3%, collaborated with the PMO to establish corporate best practices for VSTS implementation, and wrote application templates and coding standards that boosted productivity and developer agility by 20%. -
Manager Of Application DevelopmentElevate Jul 2015 - Jul 2016Fort Worth, Texas, UsKey accomplishments: Managed a team of 22 developers in a Fintech company, increased customer retention and engagement, as well as enhanced team velocity and feature delivery. Implemented a new loan management system, established a dashboard of quality metrics, and ensured compliance during the company's transition to public status. -
Software Development ManagerGraco Supply Nov 2012 - Jun 2015Key accomplishments: Managed a team of 7, including 6 developers and a DBA, led the development of B2C and B2B portals which became the company's largest sales channels, that generated $15M in YOY sales growth, and implemented Dynamics CRM for customer care and support, which significantly improved customer satisfaction and retention, reduced quote time by 75%, and halved issue resolution time.
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Senior Solutions ArchitectAmerican Eurocopter May 2012 - Oct 2012Marignane, Bouches Du Rhone, Fr• Built an interface between SAP and Kronos for government contract billing, allowing staff to scan barcodes to track time and bill to the proper contract -
Senior Solutions ArchitectXid Sep 2011 - Apr 2012• Built out mobile software for crews that were installing smart meters to serve as a system of record for keeping track of meters and performance metrics• Developed an application for use by department of transportation and city public works employees to inspect, mark for replacement and track the progress of maintenance for streetlights in the state of Texas
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Sr Software EngineerComforte 21 Gmbh Jul 2008 - Sep 2011Wiesbaden, Hessen, DeKey accomplishments include successfully developing and supporting an access and authorization control application package that restricted and audited user access for key clients including Bank of America and Tokyo Stock Exchange. Achieving a significant $6M revenue YOY as a value-add reseller for HP, collaborating with the Chief Architect to establish product functionality roadmaps. And establishing a solution architecture perspective to holistically develop and recommend valuable business solutions at an executive level. -
Consultant & OwnerNull Ptr Ltd Apr 2000 - Jul 2008• Developed and supported an application package that restricted access to users that needed elevated access and audited all aspects for key clients including Bank of America, Bank One, NYSE, Toyko Stock Exchange, Raymond James, and AllTell• Achieved $6M revenue YOY as a value-add reseller for HP
Michael Stephenson Skills
Michael Stephenson Education Details
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Texas Christian UniversityComputer Science
Frequently Asked Questions about Michael Stephenson
What is Michael Stephenson's role at the current company?
Michael Stephenson's current role is Digital Transformation Leader | Enterprise Architect.
What is Michael Stephenson's email address?
Michael Stephenson's email address is mi****@****bre.com
What is Michael Stephenson's direct phone number?
Michael Stephenson's direct phone number is +181792*****
What schools did Michael Stephenson attend?
Michael Stephenson attended Texas Christian University.
What skills is Michael Stephenson known for?
Michael Stephenson has skills like Sdlc, Solution Architecture, Agile Methodologies, Software Project Management, Enterprise Software, Object Oriented Design, Process Improvement, Dimensional Modeling, Data Warehousing, C# 4.0, T Sql, Database Design.
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