Matthew S.

Matthew S. Email and Phone Number

Customer Advocate @ Tumbler Holdings Inc
Matthew S.'s Location
Metro Manila, National Capital Region, Philippines, Philippines
Matthew S.'s Contact Details

Matthew S. work email

Matthew S. personal email

n/a
About Matthew S.

Experienced Customer Advocate with a demonstrated history of working in the telecommunications industry. Skilled in Sales, Customer Relationship Management (CRM), Customer Satisfaction, Quality Assurance, and English. Strong support professional with a Bachelor of Science focused in Psychology from University of San Carlos.

Matthew S.'s Current Company Details
Tumbler Holdings Inc

Tumbler Holdings Inc

View
Customer Advocate
Matthew S. Work Experience Details
  • Tumbler Holdings Inc
    Customer Service Lead
    Tumbler Holdings Inc Mar 2023 - Present
  • Wellfound (Formerly Angellist Talent)
    Product Support Specialist
    Wellfound (Formerly Angellist Talent) Feb 2023 - Present
    *Developing content and managing the knowledge base*Collaborating with product teams on new releases*Correspondence for recruiter and candidate support*Bug reporting and hands-on troubleshooting*Reporting user research and feedback thoughtfully for product development
  • Koalendar
    Customer Support Specialist
    Koalendar Sep 2022 - Present
    *Respond to support tickets in a timely manner*Organize feedback and suggestions from customers in Notion
  • Nashid Chroma
    Customer Service Manager
    Nashid Chroma Jun 2022 - Present
  • Croissant
    Customer Service Representative
    Croissant Jan 2020 - Present
    *Answer any incoming tickets from our members and potential members*Help with any pending administrative tasks such as data entry and research
  • Someone.Health - Telehealth Mental Health Support
    Virtual Assistant
    Someone.Health - Telehealth Mental Health Support Jun 2022 - Apr 2023
    *Responding to clients quickly and effectively*Actioning client requests including :*Booking, cancelling and rescheduling appointments*Answering client enquiries*Providing information about our services*Directing clients to the appropriate service channels*Engaging with our clients and providing an outstanding customer service experience
  • Step One
    Customer Support Agent
    Step One Aug 2019 - Oct 2022
    *Assist with customer support on both email and social channels*Coordinate with the fulfillment team about the current stocks and shipping timeframes
  • Tophatter
    Customer Support Specialist
    Tophatter Oct 2020 - May 2022
  • Phobio
    Customer Advocate
    Phobio Jun 2017 - Aug 2021
  • Skillshare
    Member Support Specialist
    Skillshare Jan 2018 - May 2018
  • Hogan Assessment Systems
    Administrative Assistant
    Hogan Assessment Systems May 2017 - Sep 2017
  • Thumbtack
    Pro Assistant
    Thumbtack Nov 2016 - Apr 2017
    Home-Based
  • Balsam Brands
    Customer Loyalty Specialist
    Balsam Brands Oct 2016 - Jan 2017
    Home-Based
  • Crewbloom
    Business Development And Growth
    Crewbloom Jul 2016 - Oct 2016
    Home-Based
  • Ibex | Global
    Content Writer / Sourcing Officer
    Ibex | Global Jun 2015 - Jan 2016
    Parañaque City
    - Created short articles which contained keywords that would reflect our website as a top result on a search engine.- Officiated activities for the Sourcing Department in regards to their Applicant and Employee Referral Programs.
  • Prialto
    Productivity Assistant
    Prialto May 2014 - Feb 2015
    Makati, Philippines
    I help companies and executives offload administrative processes by leveraging people, process and technology.
  • Teleperformance
    Sales Representative
    Teleperformance Sep 2012 - Apr 2014
    Parañaque, Philippines
    - Convinced inbound callers to book a hotel room through us. - Answered general inquries regarding various hotels.

Matthew S. Education Details

Frequently Asked Questions about Matthew S.

What company does Matthew S. work for?

Matthew S. works for Tumbler Holdings Inc

What is Matthew S.'s role at the current company?

Matthew S.'s current role is Customer Advocate.

What is Matthew S.'s email address?

Matthew S.'s email address is ma****@****ant.com

What schools did Matthew S. attend?

Matthew S. attended University Of San Carlos.

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