・Analytics Responsibilities: Spearheaded the automation and visualization of trouble report analyses using Python and Jenkins, enhancing stakeholder communication with actionable insights. Developed and maintained automated monthly output systems for key metrics including usage, feedback, and recall. Employed SQL for comprehensive data queries and documentation, adhering to Agile/Scrum methodologies throughout the project lifecycle.・Data Engineering Duties: Designed and built efficient data pipelines using a sophisticated tech stack that includes Python, Kubernetes, Docker, Helm, Linux, and Git. These pipelines significantly improved data processing efficiency and supported data-driven decision-making within the team.・Agile Development and Team Leadership: Applied Agile and Scrum methodologies to optimize the development workflow, enhancing team communication and ensuring project milestones were met smoothly. Regularly led sprint reviews to update stakeholders on project progress and outcomes, promoting transparency and trust.・Multinational Collaboration: Demonstrated leadership by collaborating with diverse teams across Budapest, India, and Canada. Championed a culture of innovation and shared goals, significantly boosting team cohesion and project success.・Continuous Improvement and Professional Development: Initiated and implemented process and product quality improvements, creating tools to enhance the development lifecycle. Actively participated in webinars to keep abreast of technological trends, ensuring skills and knowledge aligned with industry standards.

・Curriculum Development and Assessment: Crafted and graded weekly tests and homework assignments, ensuring they aligned with course objectives and reinforced key functional programming concepts.・Lecture Delivery: Conducted regular lectures to enhance student understanding and engagement, effectively translating complex programming theories into accessible learning.・Student Support: Provided timely and insightful responses to student inquiries, fostering a supportive learning environment that encouraged academic curiosity and problem-solving skills.

Led the establishment and operation of a "Customer Information Foundation System" at Cybozu, a software manufacturer known for its groupware app kintone which allows no-code creation of calendars, threads, and in-app applications. My role involved:・Developing and Managing Infrastructure: Orchestrated the construction and management of a robust data infrastructure on Google Cloud, integrating data from diverse sources including kintone, Mailwise, marketing automation tools, and internal systems. This infrastructure utilized Google BigQuery and MySQL for data warehousing, with automated workflows managed via cron and Docker for consistent data handling.・Data Processing and Version Control: Enhanced data processing capabilities by automating tasks using Python, SQL, and shell scripts, with an emphasis on version control through GitHub. This automation resulted in a 30% improvement in processing efficiency and supported the prioritization of sales activities and strategic decision-making.・Decision Support through Analytics: Administered end-to-end analytics operations—from stakeholder interviews and requirements definition to aggregation and analysis using BI tools such as Microsoft Power BI and Redash. Delivered actionable insights that facilitated business decisions, such as identifying at-risk customers and the most utilized features, thereby improving operational strategies and customer retention.・Streamlining Operations: Implemented streamlined coding practices that improved internal task efficiency by 25%, significantly enhancing productivity and response times across sales, marketing, and customer support teams through optimized Excel workflows and custom dashboards.

Served as a Product Support Engineer, a role that blends technical troubleshooting with proactive preventative measures for Cybozu products, including both packaged and cloud-based solutions. Key responsibilities and accomplishments include:・Proactive Troubleshooting and Technical Support: Engineered and led a proactive initiative to prevent product issues by conducting advanced log analysis in collaboration with the development team, enhancing product reliability and customer satisfaction.・Solution Engineering and Sales Support: Acted as a technical liaison between sales personnel and solution engineers (SE), providing essential backend support. Delivered technical clarifications on complex product specifications and addressed customer-specific challenges, ensuring seamless operation and understanding across teams.・Performance Optimization: Conducted thorough performance evaluations for cybozu.com, deriving insights that drove significant enhancements. Supported solution engineers and sales teams with expert advice and improvements based on comprehensive diagnostics and user feedback.・International and Escalation Support: Managed technical consultations and issue resolutions for domestic and international partners, effectively handling escalated cases from the call center to mitigate technical disruptions and streamline user experiences.・Skills and Technical Proficiency: Utilized a broad technical skill set, including JavaScript programming, Linux and Windows system management, and SQL scripting (utilizing tools like awk, sed, grep). Applied extensive knowledge in performance metrics, hardware, and networking to optimize infrastructure and support implementations of Cybozu’s flagship products like kintone and Garoon.・Educational Leadership: Facilitated instructional study sessions for engineers from external companies, enhancing their operational efficiency and technical knowledge in using our products.

・Directed a dynamic team of over 10 interns, coordinating tasks, managing progress, and setting strategic directions for marketing projects to maximize team effectiveness and project outcomes.・Implemented daily A/B testing using SEO and Google Ads knowledge, conducting rigorous quantitative analysis to optimize ad performance and drive measurable increases in advertising revenue.・Authored marketing articles that significantly enhanced product visibility and profitability, utilizing data-driven insights to refine content strategies and improve overall advertising effectiveness.