Max Strelnikov Email & Phone Number

Toronto, Ontario

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Mister C - lobby bar at Bisha Hotel:• Kept the bar area clean and well-stocked, followed opening and closing checklists.• Performed inventory audits, weekly product and supply orders.• Took orders for drinks, including beer, wine, liquors, and mixed beverages.

Toronto, Canada Area

Part of the transition team from Radisson Admiral Hotel to Radisson Blu Downtown Toronto.Part of the re-opening team during the Covid-19 crisis.• Acting as a Manager on Duty, assisting with responsibilities of Reservation Agent, Bellman, and Concierge;• Managing hotel inventory, booking channels, review platforms, as well as dealing with complaints to ensure guest satisfaction;• Assisting F&B Director at seasonal Pool Lounge, Watermark Restaurant and in Banquet Services;• Designated Radisson Rewards Champion with the highest enrollment numbers, responsible for monthly and yearly enrollment goals, staff engagement & motivation.

Toronto, Ontario, Canada

Temporary full-time opportunity with Hazelton Place Retirement Residence. Managing daily operations of the dining room as well as ensuring tray service is provided to all the residents on timely manner, interviewing and training staff, scheduling, payroll, dealing with complaints from both residents and relatives.

Moscow, Russian Federation

• Selling “all-inclusive holidays” to customers directly in Club Med boutique, acting as a personal manager to clients, before, during and after their trips;• Processing administrative paperwork such as contracts and visa support documents;• Offering assistance with additional services that generate incremental revenue;• Completing monthly sales plan.

Moscow, Russian Federation

Short term, training-like position with Marriott International in Renaissance Hotel• Making reservations using Opera Property Management System and MARSHA;• Handling phone calls, processing email requests, informing guests about prices and room availability;

Portland, Maine Area, The United States Of America

Customer Service Coordinator:• Provided support via phone calls, emails, and cases to Work and Study Exchange participants;• Assisted employers, students and parents using English, Russian and Spanish skills;• Assisted Training Specialist with training seasonal staff members.High School Support Coordinator:• Involved in a variety of cases that ranged from general program support for students to specialized program support to Host Families and field staff and volunteers;• Received training on and exposure to escalated cases that involved school and Host Family relocations, program dismissals, program rule violation and cases related to mental disorders;Enrollment and Compliance Coordinator:• Reviewed and vetted materials for CIEE’s participants, as well as vetted potential employers of J-1 participants in the U.S.

Moscow, Russian Federation

• Taking reservations, payments and business inquiries, working in an internal CRM system;• The supervision of staff in Moscow, Athens, Rome, Milan and Dubai properties, supervision of housekeeping departments in each location, scheduling housekeeping staff based on occupancy;• Increasing GSA scores on a daily basis, attracting good reviews on different booking platforms and working closely with dissatisfied customers assuring proper service recovery;

Portland, Maine Area, The United States Of America

• Providing on-program support to Work and Travel Program participants;• Registering J-1 Visa students in Government database, processing cases in Salesforce CRM;• Guiding students through the insurance process, walking them through the culture shock moments, counseling through other emotional disorders and helping in understanding the cultural differences of living and working in the US.

Moscow, Russian Federation

• Processing questionnaires, completing translations, calculating the individual cost to the program;• Interviewing students, testing their English level, completing forms regarding student skills;• Registering students for visa interviews;• Participation in the job fair, assisting employers in selecting qualified students for Summer 2015.

Page, Az, The United States Of America

• Giving instructions about particular vessels varying from kayaks and jet-skis to motorboats and houseboats, explaining health & safety regulations on the lake;• Inspecting vessels and preparing them for the next customers.

Global Hospitality Operations Management, Hospitality Administration/Management

Activities and Societies: Represented Seneca College at International Management Institute in Luzern, Switzerland..

Business Development, Graduate Certificate

Bachelor'S Degree, Tourism And Travel Services Management

Bachelor'S Degree, Tourism And Travel Services Management

High School Diploma, Secondary Education

Learned English as a first foreign language.