Building Technology Paraeducator/Computer Support Technician
Westborough Public Schools
Westborough, Ma
• Maintained the proper operation of technology in the teaching and learning environment for teachers, students, and administrators by support building technology programs and initiatives, managing technology resources, and troubleshooting technology problems.• Develop and manage 1:1 iPad program across four buildings and over 2000 students in grades from kindergarten to grade 6.• Expanded 1:1 iPad program to grades K to 4 during pandemic insuring access to education and support to every student within the district during and after lockdown.• Provided high quality customer service to help students, teachers, and administrators communicate and collaborate effectively and efficiently with mobile devices• Supported equipment such as laptops, desktops, tablets, interactive projectors, document cameras, and printers by performing initial troubleshooting. Arrange for and follow up on warranty work or third party repair when needed• Used ticketing system to ensure that issues are resolved in a timely manner• Developed documentation and training materials• Formally and informally trained users and demonstrated best practices• Keep staff and student devices fully operational and up to date.• Communicated technology updates and news to building staff• Ensured that supplies are ordered and distributed in a timely fashion to minimize downtime