Beginning in Fall 2024 I will be teaching OPS 461 Project Management to undergraduate students at the Poulsbo Washington satellite campus.

Conducted QA on Postgres SQL code and ETL processes to ensure accuracy and compliance BI strategy. Implemented Stored Procedures and ETL changes into production systems after successful QA process.• Troubleshot Data Lake and visualization refresh failures feeding production DOMO dashboards.• Ensure business focused documentation is captured and published in a timely manner.• Applied Inductive Analysis to mine Data Lake tables, identifying untapped opportunities.• Analyzed business process details to identify opportunities for automation and improvements.

• Identified opportunities for automation and business processes improvements.• Mentored 2 Teammates to extending Team knowledge.• Led effort to update 5 online surveys for employee onboarding to automate analytics process.• Helped team establish baseline business process metrics to measure process improvements.

• Performed correlation analysis on Dell Proven Professional certification and courses completed • Presented research findings to executive panel

Led team of 2 to gather, clean, and analyze data to create annual economic profile for 4 Washington counties. Documented data source & data collection procedures to improve future efforts.• Created survey collecting financial & enrollment data for economic impact study for 12 regional skill centers.• Aggregated & cleaned survey data supporting economist performing IMPLAN analysis.• Participated in presenting economic impact findings to skill center directors & WA State Legislators.• Utilized ArcGIS Business Analyst for geospatial mapping.

Served as data expert on team projects for clients in manufacturing and healthcare. Aided clients in identifying highest value targets to apply technical solutions.• Managed customer relations from needs contract negotiation to solution implementation. • Performed root cause analysis on legacy & custom-built application data performance issues.• Reviewed legacy code developing as-built documentation preparing for system enhancements.• Implemented application performance tuning realizing 65% productivity improvement.• Developed automated report aggregation tool reducing creation time 98.9%.• Automated aggregation of data remote medical clinic dashboards creating single enterprise dashboard.• Performed analysis and led project to integrate HRIS module with Dynamics 365.

Automated SST quarterly audit data using C#, SSIS, SSRS & T-SQL stored procedures. Supervised design & creation of external client reports ensuring accuracy, consistency, & completeness.• Coordinated SST mandatory changes with all 24-state management & development teams.• Developed & conducted training on SST life cycle, reducing Support onboarding errors by 75%.• Performed ad-hoc queries in T-SQL, managing supporting requests from multiple stakeholders.• Served as liaison & technical lead between development, technical support & tax compliance teams. • Identified processes improvement inability $3.7 million sales increase with no operating cost increases.• Automated several manual procedures for customer support reducing response time by over 90%.• Led team of four to correct major SaaS rollout failure avoiding 10% fines for tax non-compliance.

• Consistently increased property values 60% over project costs• Improvements allowed for establishing base rent increase of 45%• Established assessment survey to predict viability of potential projects

• Performed upgrade all SQL Server 6.0 systems to SQL Server 2000• Data governance oversight for multiple enterprise applications• Designed & conducted SQL training for sales staff to improve ability to use Onyx CRM • Developed tables & stored procedure to integrate credit card processing to SQL Server based CRM

Led team of 3 to design & build prototype ML model which could hyper-segment customers base on multiple predictors such as mobile device, accessories and calling patterns, providing ability to customize marketing communications to individuals. – Renaissance Worldwide (Client: AT&T Wireless)• Applied business analytics skills to existing manual marketing processes to document existing efforts• Worked closely with Marketing & IT teams • Led efforts to design & implement prototype rule-based engine improving velocity of marketing efforts over 600%• Rule-based engine enabled marketing efforts to segment & target customers with greater accuracy on products & usage patterns• Engine built in Oracle SQL to extract data from Teradata Data Warehouse

SUN developed software to manage all aspects of long-term care faculties.• Data modelling efforts for innovative business object engine with object & database connection pooling • Designed & developed tables, views & stored procedures for newly designed engine• Managed anonymized test data deck for use case testing• Worked with domain experts developing requirements documents • Performed data migration of legacy Unix healthcare data in CSV format to SQL Server

HST developed multi-tier client system to service physician networks is processing claims and case management.• Designed & documented business object model & led team of 5 developers implementing design • Implemented graphical documentation methods improving communication across development teams• Translated user requirements documents to design & implement tables, views, & business objects • Created source target mapping for documenting client legacy data• Converted legacy data to SQL Server• Managed source code base & build release process