Mahesh Subramanyan Email & Phone Number

20+ years of Technical, Product and Customer ExperienceI learnt how to understand a big problem, break it into small pieces, solve every one of these pieces and to reintegrate them back into the system. I am driven by the success of my customers. My primary focus is to help land new customers, help our customers successfully adopt, consume and expand their footprint in our Cloud solutions. I am responsible for the day-to-day customer engagement from initial engagement on-wards. I drive the experience of our customers around product on boarding, use-case identification, project initiation, architecture, project companionship, post-launch relationship management, and renewal negotiations. I drive value realization for our customers, proactively engage customers post-sale to ensure they get maximum value from their Cloud Solutions. I understand the big picture and assist with escalations or critical situation management. I play the role of technical trusted advisor “Cloud Solution Architect” through providing workshops, best practices, webinars, and driving discussions with Customers. I focus on maintaining retention and manage the customer renewal process including full execution of the entire opportunity-to-win cycle (including CRM, pricing, contract, forecasting, etc.)Specialties: CRM and Web Applications, Server Architecture • Product Management • Sales Management • Sales Strategy & Positioning • Contract Negotiations • C-Level Communications • Key Account Management • Account Development • Customer Service • Competitive Analysis

Listed skills include Crm, Product Marketing, Product Management, Competitive Analysis, and 9 others.

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  Director Of Customer Success

  Nehanet Corporation

  Jul 2014 - Present