Muhammad Sufyan Baig Email & Phone Number

Islamabad, Pk

Islāmābād, Pakistan

-Coordination of a portfolio of projects.-Supporting a team of project managers.-Processing and tracking project orders (resources, transportation, etc.)-Processing and tracking stock for projects, including assisting with stock reconciliation.-Tracking data and reporting on project including financial reporting/billing.-Effectively communicating with all operation groups both in the company & with our vendors/partners-Escalating any risks/issues through the correct channels.-General administrative tasks (emails, taking meeting minutes, scheduling meetings, etc.)-Updating and tracking Smartsheet’s.-Providing final accounts to the client.-Organizing and distributing project data to field teams designated to specific projects.-Following a designated project management methodology to achieve all tasks.-Providing daily status reports to Project Managers on actions completed and planned.

Islāmābād, Pakistan

- Customer Success & Retention for BiggerPockets.com an American platform for real estate investors, lenders & rental properties.- Email support for customers through HubSpot CRM.- Actively managing customer renewals & Retention of assigned accounts. Managing account billings, user profiles & onboarding new customers. - Leads management & handling refunds. Administrative tasks related to featured lenders & agents. Responding to technical support queries.

Islāmābād, Pakistan

Customer Chat Specialist IBEX–The Resource Group-Islamabad PakistanClient: Squaretrade AllState USAInbound Customer chat support for SquareTrade Inc. an American extended warranty service provider powered by Allstate. Based on up to 3 chats at a time:-Typing Speed: 45 WFMTyping Accuracy: 95%CSAT-Customer Satisfaction Score: >95%QA-Quality Assurance Score: >90%CWT-Critical wait time: <50%AHT-Average handling time: <13:00:00T2C-Time to close: <1.5 sec

Islāmābād, Pakistan

Customer Claims Specialist-Inbound Call support IBEX–The Resource Group-Islamabad Pakistan Client: Squaretrade AllState-USA-Inbound Customer call support for SquareTrade Inc. an American extended warranty service provider powered by Allstate.Based on up to 70+ calls per day;AHT -Average handling time: <08:30:00RR -Recommended Resolution: >90% QA -Quality Assurance Score: >90%CSAT -Customer Satisfaction Score: >95%CWT -After Call Work Time: <30 sec

Islāmābād, Pakistan

Customized Web Development-Intern Swismax solutions-Islamabad Pakistan -Customized front end designing using HTML, CSS, Bootstrap 3 & 4, JavaScript and jQuery. -Customized back-end development using PHP.-Database server operations using MySQL.

Islāmābād, Pakistan

- Managed electronic document management system as well as hard copy records as per company's procedures for document control.- Maintained & examined files to release blueprints, drawings, & engineering documents to manufacturing and other operating departments.- Processed, controlled & administered incoming and outgoing documents (correspondences, submittals, transmittals, specifications, drawings, etc.)- Maintained and updated logs, Uploaded & distributed documents to relevant parties in accordance with the document distribution matrix workflow.- Followed up and expedited priority items with relevant managers, engineers, consultants and contractors.- Prepared necessary data reports for various parties in a timely and accurate manner.- Managed and monitored the use of various form set ups among team members.- Provided metadata according to client’s requirements.- Administered document lifecycle (author, approve, publish, revise, retire, archive).- Monitored inventory to support budget and project goals.

Islamabad Pakistan

Customer Sales Representative Stalwart International-Islamabad Pakistan Client: Go Green America-Outbound Customer sales support for Go green America on Solar panel installations.-Lead generation based on customer rooftop and eligibility criteria.-Closing calls for new agents on the floor. -Achieving the monthly target of 25 leads.-Maintaining Call Quality Assurance as per the company’s protocols.

Sana'A Yemen

IT-Assistant Embassy of Pakistan-Sana’a Yemen-Installing & configuring PCs & laptops based on given framework. -Setting up & maintaining various peripherals, installing relevant updates & patches.-Troubleshooting & diagnosing of desk applications, networking & infrastructure issues.-Repairing & maintenance of IT equipment through designated vendor.-Reporting of inventory & working with suppliers to resolve any operational issues.