Verizon – Enterprise Trouble Management System ▪ Decreased customer wait times by 20% through analyzing, debugging, and optimizing performance issues for long running API calls.▪ Reduced user effort of changing object relationships by more than 90% through modifying a preexisting feature by giving users the ability to perform an action multiple times instantaneously.▪ Updated 12 million Key Performance Indicators (KPI) data points by modifying existing stored procedures and tables supplying business analysts with areas of automation to reduce business expenses.▪ Improved quality metrics through utilizing backlogs and reducing customer facing bugs while also providing an increase in code coverage.▪ Demonstrated venture deliverables to product owners, managers, and clients in order to transparently communicate progress and milestones of assigned tasks and stories.▪ Collaborated within an agile environment by communicating strategic approaches to design, code, and test solutions giving a clear and concise path for colleagues to follow.▪ Peer reviewed code through version control software services ensuring best practices combined with efficient and manageable solutions.Technologies: Core Java 8 (OOP), J2EE, Spring Boot, REST, JUnit, JaCoCo, XML, YAML, Oracle SQL, Hibernate, Postman, Apache Tomcat, Git, Maven, Gradle, CI/CD, Jenkins, Jira