Genius Admin
CurrentProviding insightful advice and friendly, hands-on technical support to our customers throughout the different stages of the repair process. Diagnose product issues on the spot, clearly explaining situations with patience and compassion. Offer solutions to get users up and running again. You keep customers informed about their device's repair status and assist with other customer service issues that may arise during the process. Coordinate the customer pickup process for all completed repairs by verifying successful repairs, contacting customers, and managing case notes. Collaborate with the Operations team to manage and track service repair inventory and remain highly aware of inventory levels.