I manage the I.S. Department of the largest privately owned clinical organization in the southeast.

Installed computer components, laser printers, and all electronic equipment associated with H&R Block offices, including but not limited to phone lines, credit card machines, fax machines.Reimaged entire district computers and install applications on an annual basis for new tax seasons.Troubleshoot software and hardware issues that arise, including TCP/IP and networking in a Windows environment.Attended educational sessions to learn of new procedures.Installed Nortel phone systems, dsl, cable, and/or wireless internet at each office and maintain connectivity. All procedures listed but not limited to above were performed district-wide with the client data security being the utmost priority.

Installed computers, laser and dot matrix printers, scanning equipment, modems, and network equipment in new stores.Maintained fore mentioned equipment in existing stores located in Mississippi, Alabama, Louisiana, and Arkansas. Also traveled to all parts of the U.S. And Canada as needed.On call to report to any store with problems as delegated by supervising technician at corporate office.Responsible for maintaining small inventory of related equipment to replace dated or faulty equipment in stores.Used two-way pager, laptop, and cell phone to communicate with corporate office as needed.Upgraded dated I.S. equipment and software in all stores in my district.