Victoria Narayan Email & Phone Number

United States

● Manage multiple communication channels including email, chat and electronic medical records with a focus on quality, speed and efficiency. ● Provide a high level of care to both customers, prospective users and providers while facilitating telehealth appointments. ● Assist customers with placing orders, managing their subscriptions, and communicating with their providers and pharmacies.● Constantly acquire new skills and proficiencies related to customer care and medical privacy.

New York, Ny

● Maintain and create relationships with restaurants, hotels and event venues. ● Manage reservations and specifics for business and personal bookings. ● Research, book and manage home contractors.● Research and book travel arrangements to include hotels, airline tickets, and ground transportation. ● Manage and maintain complex personal and business calendars, itineraries, and personal agendas. ● Research providers and manage medical appointments.● Handle healthcare regarding medical, dental and vision providers. ● Manage medical care for two family pets.

New York, United States

● Communicate with Warehouse and Transport Companies to organize ingoing and outgoing shipments.● Assist Merchandising Team and Vendors with forecasting, inventory and order planning.● Communicate with vendors regarding new and existing orders, shipping, sampling programs and product specifications.● Assist with transition to new inventory management systems and warehousing logistics.● Handle ongoing damage claims, incorrect shipments and any necessary returns.● Ensure that all inventory is appropriately classified for safety.

New York, United States

● Answer 70-90 tickets every day via email, SMS, Twitter and Facebook Messenger using Zendesk and Salesforce.● Identify and track trends in inbound support requests.● Assist ecommerce and retail customers with purchasing and subscription questions.● I’ve been recognized for handling challenging retail and return issues. ● Track tickets and communicate potential tech or product issues to the appropriate teams.

New York, New York, United States

● Answer a large volume of tickets, using Salesforce and Zendesk.● Communicate bugs and technical issues to the operations team.● Receive and collate feedback from users regarding content, designand community.● Prioritize and communicate desired changes, programming and urgentissues to leadership.● Assist with customer retention and subscription management.

Greater New York City Area

● Create the knowledge base and performance standards for an entirely new cx team.● Work closely with leadership on training cx team for handling a new digital product.● Assist the sales team in lead generation and cold contacts.● Verify and process credentialing information for providers using national databases.● Assist wholesale customers with large-scale returns and shipping issues.● Provide daily support via phone and SalesForce.● Build profiles for providers by writing copy, scheduling photo shoots and curating the information shown in their profile to effectively drive traffic and bookings.

Greater Chicago Area

● Organized various classes, workshops, rentals and rehearsals within the studio and determined which studio would be used for each event.● Cleaned studios and common spaces.● Assisted with various administrative duties including payroll.● Set up student profiles and checked students in for class.● Managed billing and payment for outside rentals. Accepted paymentsfor merchandise and classes.

Greater Los Angeles Area

● Made reservations via phone and email, using Yelp SeatMe and OpenTable. ● Determined the layout of the dining room every evening.● Played an integral role in facilitating special events, such as New Year’s Eve, Valentine’s Day and Mother’s Day. ● Filing, data entry and assisting with payroll.

Greater New York City Area

● Communicated with patients on the phone and via email. I assisted patients with making medical appointments online, as well as with any site or technology confusion.● Created bug reports to escalate to developers.● Resolved issues including billing disputes and continuation of caredisagreements between patients and doctors.● Monitor Net Promoter Scores and followed up with low ratings, oftenturning experiences around for patients.

Bachelor'S Degree, Theatre/Theater

Education record

Education record

Education record