Victoria Narayan Email & Phone Number

United States

• Manage multiple communication channels including email, chat and electronic medical records with a focus on quality, speed and efficiency.
• Provide a high level of care to both customers, prospective users and providers while facilitating telehealth appointments.
• Assist customers with placing orders, managing their subscriptions, and communicating with their providers and pharmacies.
• Constantly acquire new skills and proficiencies related to customer care and medical privacy.

New York, NY

• Maintain and create relationships with restaurants, hotels and event venues.
• Manage reservations and specifics for business and personal bookings.
• Research, book and manage home contractors.
• Research and book travel arrangements to include hotels, airline tickets, and ground transportation.
• Manage and maintain complex personal and business calendars, itineraries, and personal agendas.
• Research providers and manage medical appointments.

New York, United States

• Communicate with Warehouse and Transport Companies to organize ingoing and outgoing shipments.
• Assist Merchandising Team and Vendors with forecasting, inventory and order planning.
• Communicate with vendors regarding new and existing orders, shipping, sampling programs and product specifications.
• Assist with transition to new inventory management systems and warehousing logistics.
• Handle ongoing damage claims, incorrect shipments and any necessary returns.
• Ensure that all inventory is appropriately classified for safety.

New York, United States

• Answer 70-90 tickets every day via email, SMS, Twitter and Facebook Messenger using Zendesk and Salesforce.
• Identify and track trends in inbound support requests.
• Assist ecommerce and retail customers with purchasing and subscription questions.
• I’ve been recognized for handling challenging retail and return issues.
• Track tickets and communicate potential tech or product issues to the appropriate teams.

New York, New York, United States

• Answer a large volume of tickets, using Salesforce and Zendesk.
• Communicate bugs and technical issues to the operations team.
• Receive and collate feedback from users regarding content, designand community.
• Prioritize and communicate desired changes, programming and urgentissues to leadership.
• Assist with customer retention and subscription management.

Greater New York City Area

• Create the knowledge base and performance standards for an entirely new cx team.
• Work closely with leadership on training cx team for handling a new digital product.
• Assist the sales team in lead generation and cold contacts.
• Verify and process credentialing information for providers using national databases.
• Assist wholesale customers with large-scale returns and shipping issues.
• Provide daily support via phone and SalesForce.

Greater Chicago Area

• Organized various classes, workshops, rentals and rehearsals within the studio and determined which studio would be used for each event.
• Cleaned studios and common spaces.
• Assisted with various administrative duties including payroll.
• Set up student profiles and checked students in for class.
• Managed billing and payment for outside rentals. Accepted paymentsfor merchandise and classes.

Greater Los Angeles Area

• Made reservations via phone and email, using Yelp SeatMe and OpenTable.
• Determined the layout of the dining room every evening.
• Played an integral role in facilitating special events, such as New Year’s Eve, Valentine’s Day and Mother’s Day.
• Filing, data entry and assisting with payroll.

Greater New York City Area

• Communicated with patients on the phone and via email. I assisted patients with making medical appointments online, as well as with any site or technology confusion.
• Created bug reports to escalate to developers.
• Resolved issues including billing disputes and continuation of caredisagreements between patients and doctors.
• Monitor Net Promoter Scores and followed up with low ratings, oftenturning experiences around for patients.

Bachelor'S Degree, Theatre/Theater

Education record

Education record

Education record