Michael Whiddon Email & Phone Number

Atlanta, Georgia, United States

Responsible for the quality, efficiency, production, compliance and severity of processes and appraisals within the claims department. Supervise a team of highly effective auto damage appraisers. Provide training to auto liability adjusters and supervisors via web-based presentations. Create and implement formal best practices for auto claims handling through data analysis. Manage highly efficacious rental, salvage and appraisal programs for the claims department.

Atlanta, Georgia, United States

Supervised a team of specialized total loss, salvage and subrogation claim adjusters. Implemented new processes that significantly reduced pending claims. Resolved Department of Insurance complaints and complex value disputes.

Johns Creek, Georgia, United States

Leadership of a large 3rd party claims operation working under temporary contract for a major insurance carrier. Developed and administered effective performance objectives through data analysis to increase quality and production of the branch. Presided over large-scale employee training in coverage, liability and repair processes. Resolved escalated complaints and exhibited strong customer service skills. Ensured compliance with insurer guidelines and multiple state regulations through regular quality file reviews.

Johns Creek, Georgia, United States

Supervised a large team of auto adjusters handling claims in multiple states across the country. Significantly increased cycle time for liability investigations and resolution. Improved documentation and customer service.

Conyers, Georgia, United States

Audited auto and property demands on behalf of various insurers across the country. Exceeded performance metrics for quality reviews, settlements, production and cycle time. Gained extensive knowledge of common industry assessment and settlement practices. Outstanding negotiation skills and ability to resolve the most contentious demands from attorneys, insurers, repair facility representatives, lienholders and vehicle owners.

Mobile, Al

Responsible for personnel and management duties within a successful auto repair facility. Excelled in customer care through communication and management of the repair process. Served as a point of contact between insurers and the repair facility, ensuring compliance with repair agreements and reconciling differences on behalf of vehicle owners. Gained valuable knowledge and experience in current repair techniques.

Mobile, Alabama, United States

Traveled within the local community to complete auto, boat, motorcycle and property inspections. Developed strong customer service and negotiation skills through regular interaction with vehicle owners and repair facilities. Independently managed Progressive’s guaranteed repair facility and drive-in inspection program in Mobile, AL. Recognized for accurate estimates and fast total loss settlements.

Mobile, Alabama, United States

Completed timely coverage and liability investigations in a customer service claims role. Consistently exceeded quality and cycle time objectives established for customer contact, early injury settlement and cycle time to first payment.

Master Of Public Administration - Mpa

Bachelor Of Arts - Ba, Psychology