Marc Sybertz Email & Phone Number

Brussels, BE

Brussels, BE

Région De Bruxelles-Capitale, Belgique

My ultimate goal is to ensure all our customers receive the best customer experience related to IRISnet services and solutions. In this role, I'm responsible to lead the teams coping with Delivery (implementation phase) and Service Management (run phase).

Région De Bruxelles-Capitale, Belgique

A key part of my role as Service Delivery Manager is to establish and refine delivery processes. The goal of streamlining these processes and procedures is to ensure that each customer/department gets the same great experience from the initial stage.Managing customer expectations involves assessing customer feedback and improving procedures accordingly to.

Région De Lausanne, Suisse

I’m a relationship-focused customer success manager, aligning client and vendor goals for their mutual & beneficial outcomes. Client Success is all about helping my clients meet their goals.Key focus points: Predictable & Proactive approach, Value for Money, Success Oriented, Data Analytics driven.

The Lighthouse Telecomlaan 5-7 1831 Diegem Belgium

As Service Delivery Manager for important customers, I have the opportunity to act as the conductor to provide the best possible and state of the art support. Making sure SLA are respected, improving current procedures, future forecasting, improving communication,... are day-to-day challenges I love to take.

Brussels Area, Belgium

As Service Delivery Manager for Cofely Fabricom - GDF Suez Group, I have the opportunity to manage people working at the customer site, as well as to act as the conductor to provide the best possible and state of the art support. Making sure SLA are respected, improving current procedures, future forecasting, improving communication,... are day-to-day.

France

In addition to my main activity at Econocom, I work for Coaching Ways as ARCP and supervisor, being a certified professional coach (PCC, certification provided by the ICF (International Coaching Federation)

Belgium

I took the opportunity to train, experiment and finalize several activities like: - Enterprise and Life Coach- Open Space Technology Facilitator- Management expertise- Hoffman Teacher- Couple Communication seminars organizer- Train The Trainer

Région De Bruxelles, Belgique

• NETAPP 2001-2011Global storage solutions provider; $5.1 billion revenue Technical Director, Belgium/LuxembourgProvided decisive leadership and direction for 51 million EUR business unit encompassing Technical Pre- and.
• Credited with growing Professional Services business by 460% from 2006 to 2011 whilst fuelling 34 million EUR increase in Technical Assistance business during same timeframe.
• Devised and deployed cost-cutting process improvements and organisational change initiatives to sustain business growth despite significant reduction in investment due to economic downturn.
• Received accolades from Global VP for defining, testing, and documenting industry’s 1st Site Failover Procedure. Positioned company to outperform worldwide competition and generate millions in fresh revenue.
• Skilfully represented corporate interests and brand whilst striving to maximise productivity, efficiency and benefit to client.
• Introduced proactive management, constant downward communication, performance incentives and team building methodologies to maintain highest levels of employee morale and productivity.

•  Technical Manager
• Full responsibility of creating a technical team structure in order to sustain Redstor local business growth.
• Achievements:- Build up a structured pre and post-sales team- Certified SAN trainer (Fiber Channel Group Europe)- Developing new business opportunities around backup solutions
• Recommendations: (available at the end of the document)- 1 co-worker

•  Senior Consultant
• Delivering high-level consultancy all across Europe
• Achievements:- 2nd Promoted Consultant to Senior Consultant in the world- 8 months project to recommend a backup strategy for an important bank in Paris Consultant
• Full analysis of a storage management solution at customer sites included interviews with the different persons in charge of the storage management, writing of reports, validations with the customer and design of the.

I joined the company as a pre-sales specialist in the security and storage management arenas. As a pre-sales specialist, I had to present the Sun Microsystems solutions (Solstice Backup, Solstice Firewall) as well as to assist customers to make evaluations.

•  Open System Manager
• Starting business activities around the Unix space.
• Starting business activities around Security (Checkpoint Firewall-1)
• Achievements:- 1st event in Luxembourg around the upcoming Windows NT technology (more than 100 attendees) - Becoming Legato NetWorker distributor for Luxembourg

•  Pre-Sales Engineer
• Specialized in Unix system management solutions and high availabilily
• Achievements:- European recognition (several travels to the European Center in Sofia Antipolis)

•  Pre-Sales Engineer
• Telephone support for Unix customers, BIM being the first Belgian distributor for Sun Microsystems
• Responsible for developing and supporting a Payroll Application based on VAX/VMS

Nlp, Programmation Neuro Linguistique

Teacher For Hoffman Process, Personal Development

Activities and Societies: The Hoffman Process is an intensive eight-day residential course that promotes personal discovery and.

Sat I - Sat Ii, Enneagram

Activities and Societies: SAT is a training program developed by the pioneer of the humanistic psychology Dr. Claudio Naranjo for all.

Life And Professional Coach, Icf Certification

Coaching Ways is a ACTP school (Accredited Coach Training Program) from the ICF (International Coach Federation)

Graduate, Computer Sciences