Monika Szymaniak Email & Phone Number

Katowice, Woj. Śląskie, Polska

• Creating the image of the brand open to the needs of recipients• Building user loyalty• Profit from whisper marketing• Increased confidence among new users who are first in touch with the brand• Creating the key authenticity for the youngest generation of consumers• Systematic increase in sales• Management Net Promoter Score research• Management Surveys Measuring Customer Satisfaction

• Planning quality control organization and supervision of following the quality principles on given levels• Supervision over analysis, test and quality control of the brand• Reporting accordingly with the set rules• Cooperation with other organizational units on quality matters• Preparing and updating quality documentation for the given products• Supervision of the quality of the calls on the outbound/inbound line• Work on the quality of e-mailing directed to the client• Conducting training for the new employees as well as a refresh of the knowledge for the full-time employees• Soft skills workshops• On The Job meetings

Katowice, Woj. Śląskie, Polska

• Creative Development Center (employment in the form of own business )• Conducting trainings for the companies, introducing necessary training standards required by the companies• Active sale of the financial products• Conducting sale’s trainings

• Coordinating the work of the interpersonal trainings department• Developing training programmes for the demand of open and closed trainings• Leading trainings in the area of interpersonal skills• Coaching for the consultants from client's service• Consulting in the „soft” HR• Conducting trainings in demand of the organizations (production, soft etc.)• Introducing work regulations in CC/OCS• Analyzing sales standards• A written description of each new employee who will be introduced in the group under the care of a leader• Preparing and conducting workshops• Supervision / coaching• Reporting to the analyst• Overseeing the work of the team in the area of e-learning trainings;• Creating Knowledge Tests• Verifying conversations’ transcripts• Standardization of the training materials

Katowice, Woj. Śląskie, Polska

Katowice, Woj. Śląskie, Polska