Mt Smith Email & Phone Number

Managed 60% + projects assigned to the internal and external marketing departments.Implemented and communicated 30+ project updates to stakeholders and directorsDeveloped presentation for c-level suite and stakeholders to communicate vison and received feedback.Draws from entire spectrum of product line and seeks opportunities to execute cross sell strategies and add other lines of business, while preforming quality control on the project(s) throughout development to maintain the standards expected. Provides guidance and consultation to our Sales and Client Management teams on pricing and stop loss.Prepares and issues quotations and other financial deliverables for prospective and existing

Lead team of Customer Success Managers within the Enterprise segment, managing revenue growth& retention, cross-sell/up-sell performance, service quality and merchant satisfaction.Proactively address procedural and product roadblocks to constantly improve the customer andCustomer Success Manager experience, subsequently optimizing success and mitigating loss Built and maintained close relationship with all payer provider representatives to insure proper claimsprocessing.Prepares and issues quotations and other financial deliverables for prospective and existing business while exceeding departmental TAT goals. as a liaison between product, IT, and sales teams to understand customer demand for new features and prioritize the product roadmap for the internal tooling team. Owned the project schedule and met 100% of feature deadlines by proactively identifying and mitigating any engineering roadblocks. Work closely with the assigned Agile team to clearly define user stories and ensure the right level of detail is included to meet the team’s definition of ready to start work in a sprint.

Conducting routine inspections to better understand clients' financial track records. Performing risk analyses and using the findings to inform the amount of credit extended, if applicable. Negotiating interest rates and payment plans that account for the potential risks identified earlier. Supervising the repayment of funds and contacting defaulters to tend to their accountsNegotiated and liaised between business teams, technology teams and support teams. Managed Projects through status meetings, weekly reports, identifying risk, root causes, tracking issues and corrective actions to meet short and long-term business goals. Helped design analytical solutions and configured, developed, and deployed business intelligence applications.