Michael Thompson Email & Phone Number

Greater Atlanta Area

Manage a team of individual contributors in a fast-paced environment.Establish clear, measurable individual and team goals and provide timely feedback on progress towards these goals. Responsible for hiring new team members. Lead cross functional team projects and identified process improvements. Coach team members to develop their skills and career.

Greater Atlanta Area

Conducts quality monitoring of customer interactions (phone calls, e-mails CRM Cases, Salesforce Cases etc.) Manage transactional customer satisfaction surveys, monitor customer satisfaction, and analysis the data to develop reports at the individual and team levels. Work closely with frontline and management on individual and/or team development as well.

Atlanta, Georgia

• Evaluated daily statistic reports and improved account sales efficiency by increasing customer leads through consistent communication with account managers.
• Managed 300+ company accounts by assisting customers with website data inquiries and other account-specific issues.
• Assisted in account retention by analyzing system activity and advised clients on profile improvements through advertising tools and strategies.
• Provided active, knowledgeable, results-oriented… Show more Evaluated daily statistic reports and improved account sales efficiency by increasing customer leads through consistent communication with account managers.
• Provided active, knowledgeable, results-oriented service to sales to further clients & brand loyalty. Show less

Chesapeake, Virginia, United States

Researching accounts based on company recordsContacting clients through emails, phone calls and standard postDeveloping collection systems to help to exceed the company’s financial goalsWorking closely with team members on multiple projectsSetting up terms of credit with new customersCreating repayment plans if necessaryStarting legal action to recover.

New Orleans, Louisiana, United States

Researching accounts based on company recordsContacting clients through emails, phone calls and standard postDeveloping collection systems to help to exceed the company’s financial goalsWorking closely with team members on multiple projectsSetting up terms of credit with new customersCreating repayment plans if necessaryStarting legal action to recover.

Harvey, Louisiana

Responsible for daily ministry operations. Including but not limited to supervising both volunteers and paid staff, serving as ministry liaison to state,city and local government agencies. Officiated Wedding's and funeral services as well as provided counseling for membership.

Westwego, Louisiana

Provided supervision to Journeymen Electricians to complete the construction of U.S.Navy ships. Successfully modified installation projects to increase productivity and maintained safety procedures with zero workplace accidents.

Business Leadership

Organizational Leadership