● Support end-users remotely at UK, MY and Bahrain offices related to Azure AD or O365 Apps.● Maintain and Administrate all IT equipment ensuring they are well protected from security threats and are patched regularly via Microsoft Intune and Desktop central.● Support ad-hoc IT projects assigned by management● Installed and configured a unified endpoint management system that enabled remote management of all endpoints in the organization.

● Windows servers administration and patching.● Assisting in systems deployment on Web Logic 12C servers with application team.● System upgrade, troubleshooting and performance tuning with Tenable.● Perform system patching for Oracle Web Logic Unix/Linux Servers.● Provide support for VOIP (Avaya) system and phones.● Maintaining and hardening endpoints and software complying to TRM guidelines.● Provide support for windows servers 2016, 2019 such as creating VMs, performing data backup and replacing faulty hardware.● Provide support network infrastructure such as cable tracing, NAT administration.

- Windows Server Active Directory Identity Management- Deploying and evaluating GPO policy with Security Ops Team.- System upgrade, troubleshooting and performance tuning with Tenable.- Provide support for Windows and Mac computers- Managing PC assets tools like Desktop Central, VMware Workspace ONE (MDM BYOD Devices).- Provide support for VOIP (Avaya) system and phones.- Maintaining and hardening endpoints and software complying to TRM guidelines.- Provide support for video and audio system in all meeting rooms.- Provide support for windows servers 2016, 2019 such as creating VMs, performing data backup and replacing faulty hardware.- Responsible for procurement and asset management of IT Hardware such as PCs, Software licenses and accessories.- Documenting and reviewing all new or existing IT processes.- Provide support to end-users.-Managing and overseeing the desk support team.

• Desk side support ranging from: PC troubleshooting, printertroubleshooting,• Administrative topics such as: User account and file permissionmanagement Active directory, MDM mobile enrollment, dooraccess permission.• Automation topics. (Power shell Scripting)• Performing Web monitoring of WAN and LAN connection.• Configuring WLAN routers and VOIP Services.• Assisting with annual asset sightings with Finance department.• Liaising with 3rd party vendor with regards to purchasing of ITequipment.

● Perform customer’s contract scope of work including new implementation of computer hardware or upgrading operating system image.● Setting up computing devices and accessories such as printer and scanner as per customer's requirement.● Provide day to day onsite IT Support, Project Planning and Deployment.● Carry out administrative, project coordination with customer and other tasks (including user acceptance test, testing out new system images before deployment) as specified by the IT Manager.