Monreker Tacogdoy Email & Phone Number

Bgc

Taguig, National Capital Region, Philippines

Philippines

• Provide daily/weekly/monthly operations performance metrics promptly on time with data integrity• Work with management to define reporting and data requirements and produce timely internal or customer deliverables• Create and distribute process and/or ad-hoc reports in support of non-standard requirements• Perform analysis to validate process compliance and provide trend/early-warning analysis• Identify opportunities to improve processes and performances• Organize and maintain all data in applications• Partner with team members to build and maintain call scorecards to measure productivity and performance• Document work instructions, process flows, and knowledge management materials to ensure accurate depiction of processes within the team and/or across Global Support Services• Work both independently and in a cross-functional team environment

Makati, National Capital Region, Philippines

• Give constant direction to team members to ensure that all inquiries are rightfully attended to on time.• Give detailed statistical feedback on performance of team members to the management for staff evaluation.• Observe performance of team members to identify their strengths and weaknesses and make arrangements to strengthen their lose ends. • Create and implement work procedures that will enhance the organization and departmental service delivery, operating procedures and standards

Philippines

• Proactively monitor the health of the client Operational status and rapidly identifying issues.• Coordinate promptly with Department Head and other stakeholders for any anomaly• Provide hourly and daily status reports and updates to all concerned stakeholders.• Provide weekly summary of status reports and updates.• Level 1 and 2 support analysis, resolution, and escalation of abnormal incidents.• Monitor health of the monitoring tool/application.• Assist in the daily ongoing support for Data Requests.• Research and resolve real-time problems in the monitoring team.