Masahiro Takechi Email & Phone Number

Tokyo, JP

Kochi, Japan

Tokyo, Japan

Tokyo, Japan

Alliance Director @ Future Creative Lab

Tokyo, Japan

Strategic Development Office

渋谷

Strategic Development Office

東京

• Project Management: Japan Contact Center Routing Innovation:1. Developped program structure and strategy road map as an original cloud service, it came from my ideas. Recieved approve from the HQ IT leadership, and.
• Built charter, governance and communication plans for project requirements.
• Communicated with senior management on all issues related to program acceptance, and facilitated customized-solutions.
• Utilized organizational knowledge and agility to proactively coordinate and integrate scope-change initiatives for complex programs.
• Developed fully BC/DR Plan to move forward; protecting our business and customers.
• Fostered a wide range of relationships to influence partner operational thinking. This was achieved through broadening customer’s scope of the wider/big picture ecosystems strategy

東京

• Drove awareness, understanding, and advocacy with our customers through consistent and effective communications as well as through control risk & chance management.
• Delivered key systems, processes, and operational services in support of group strategies.
• Utilized standard project management practices across groups to drive highly effective, predictable, and consistent delivery processes.
• Demonstrated our commitment to true business value through accountability and significantly visibility

東京

• Managed a virtual team of inhouse/ outsourced infrastructure contacts dispersed over Japan.
• Ensured that infrastructure at all sites complied with Microsoft requirements for redundancy and security. Placed a high priority on ensuring that all vendors have an adequate risk management plan, including both.
• Provided consulting to Microsoft Service Delivery teams on complex technical Infrastructure matters, such as contact center technology (IVR, PBX), IT/facility security, LAN/WAN technology, and CRM tools.
• Managed an infrastructure response team and developed a process for resolution of infrastructure issues.
• Managed team members and drove high team performance with vision, strategy and passion through monthly 1:1s and weekly/ad-hock team meetings.
• Drived outsourcing infrastructure delivery management across multiple sites in Japan.

東京

• Managed the design, operation and troubleshooting of more than 100 servers (email, database, firewall, web) in ASP Application Services group.
• Drove cross-group collaboration with virtual team members to deliver Web-banking and WEB-EDI services on ASP.
• Designed and managed system security, recovery plan and improved DB and Web system performance for customers..
• Deployed our EDI service implementation to the car industry and Microsoft Project Server system & frameworks for internal groups.Developed the following skills in this position:
• UNIX/Windows Server System setup, performance tuning and trouble shooting
• TCP/IP network knowledge, security design and audit processes