Mohamed Ashraf Email & Phone Number

Egypt

Guro-Gu, Seoul, Korea

• Conducting the Arabic interview for the new members in the MENA operations team (YallaGamez) • Scouting for games with potential to be published in the MENA region• Localization of new projects and content related to our company• Conducting the LQA process for new projects/content• Managing the game's community on the company social media channels• Handling a team of Game Masters/Game Advisors who contact directly with the users• Creating content for the games' social media pages and accounts• Investigating account hack/theft cases

• Responsible for Games Localization and Translation from English to Arabic• Responsible for conducting the LQA process (Localization Quality Assurance)• Translating and Creating SEO Articles• Creating content about games to be posted on websites related to the company

Egypt

• Responsible for handling the players' community in all games• Responsible for executing In-Game events• Recruiting volunteering players to act as new players tutors • Responsible for applying the rules on violators like illegal software users• Responsible for Investigating in Hacking cases• Responsible for testing new content in all games [test/live servers]• Responsible for testing/documenting Bugs [test/live servers]• Responsible for the new Game Masters training and knowledge transfer• Responsible for handling the players issues through the tickets support system• Responsible for testing, reporting and documenting the pros and cons of any new game for the company

• Responsible for keeping the Facebook pages of all the games under control• Responsible for keeping the pages active and growing by posting relevant stuff to our games• Responsible for planning and executing events on Facebook• Responsible for posting announcements and news about all games

Egypt

• Responsible for guiding Junior Game Masters through the system.• Responsible for allocating tasks to Game Masters according to their skills and understanding of the product• Responsible for generating and sending daily reports for the Game Masters daily progress to the high management.• Responsible for generating and sending daily reports for the daily top faced issues by the players to each product team.• Responsible for handling more critical/crucial issues• Responsible for generating daily report with the whole team daily progress• Responsible for handling player’s issues on Kayako (Ticketing Support System) English/Arabic• Responsible for the process of hackers/rules violators detection and punishment.• Responsible for investigating in Account Hack/Theft cases.• Responsible for Testing new content for any of the company's products.• Responsible for Testing/Documenting/Reporting bugs/glitches of any of the company's products

Egypt

• Responsible for guiding Junior Game Masters through the system.• Responsible for handling more critical/crucial issues• Responsible for generating daily report with the whole team daily progress • Responsible for handling player’s issues on Kayako (Ticketing Support System) English/Arabic• Responsible for the process of hackers/rules violators detection and punishment.• Responsible for investigating in Account Hack/Theft cases.• Responsible for Testing new content for any of the company's products.• Responsible for Testing/Documenting/Reporting bugs/glitches of any of the company's products

Egypt

• Responsible for the community handling In-Game.• Responsible for events running In-Game.• Responsible for applying the company's rules and policies In-Game.• Responsible for checking for bugs/glitches and reporting it to product management team.

Information And System, Good

Information and System

Education record