Muhammad Talha Athar Email & Phone Number

London Area, United Kingdom

● Managing point-of-sale operations and assisting 300+ customers daily ● Coordinating with staff and assistant manager to ensure smooth operation while keeping the complaints to minimum

Birmingham, England, United Kingdom

Lahore District, Punjab, Pakistan

(Got Promoted to Sales Engineer role in 7 months)● Developed and utilised exceptional customer service by executing through after project follow-ups resulting in an increase of 15% in customer retention● Planned and executed initiatives including effective price adjustments and streamlining the sales process that drove a 13% increase in sales of commercial and residential units● Identified strategic investment opportunities in manufacturing in-house AHUs and FCUs leading to a £200k investment● Maintained relationships with client by offering tailored aftersales solutions for 6 government and private institutes that increased average revenue by 10% in 3 months

Lahore, Punjab, Pakistan

● Established strong and strategic connections with leading equipment suppliers, ensuring access to high-quality products, streamlining decision making leading to a 10% decrease in equipment waiting time● Utilised a customer-centric approach to enable delivering tailored equipment solutions based on customer specified requirements leading to an increase in customer satisfaction and 11% increase in revenue ● Partnered with technical teams to enable on-time, under-budget delivery of multiple residential and commercial HVAC projects worth £2-3M

Lahore, Punjab, Pakistan

Building Services Division

Dubai, United Arab Emirates

● Handling & solving inbound 60+ complaints through voice calls from Customers, Captains, and Restaurant Owners ● Working @ Solutions, Appollo Software and Careem Food Application

● Developed and executed a comprehensive training program for the successful embedding of Yammer and Microsoft Teams, ensuring seamless adoption and utilization● Proactively sought feedback from employees, enabling the implementation of digital tools that translated to a 40% improvement increase in collaboration, productivity, and employee satisfaction

Punjab, Pakistan

● Led diverse teams for the successful organization of technical and social events, hosting an impressive attendance of 600+ attendees.● Collaborated with a renowned motivational speaker with 10+ years of experience to organize an impactful and motivational session for students.

Punjab, Pakistan

● Organized engaging social events, concerts and crafting competitions creating memorable experiences for attendees.● Fostered long-term relationships with societies, becoming a trusted media partner for their future events by leveraging strategic media tactics to amplify event visibility and reach

Lahore, Pakistan

● Implemented asset inventory tagging at EGRON Processing Plant to ensure compliance and streamline asset management leading to a 20% increase in traceability● Enhanced cost-efficiency by using lean methodologies for operational supplies, resulting in significant annual savings of £20K without compromising quality of products● Learned about GSTD and BDA techniques for enhancing problem solving skills.

Lahore, Pakistan

● Gained extensive knowledge and proper understanding of HPDC (High-Pressure Die Casting) and LPDC (Low-Pressure Die Casting) in casting plant. ● Studied all procedures utilized in casting and machining of numerous engine parts including cylinder head, engine side cover, and oil pump cover. ● Implemented and evaluated effective solutions for rust prevention and managing casted engine components, resulting in a significant reduction in rust-related issues and increased longevity of the components.

Punjab, Pakistan

● Played a pivotal role in successfully secured sponsorships from key partners, contributing to a significant increase in overall annual events funding.● Demonstrated exceptional organizational skills by successfully planning and executing the Bridge Building Competition for two consecutive years. ● Achieved high participant engagement, with a total of 20 teams participating in each event.

Master Of Science - Ms, Engineering/Industrial Management, Distinction

Dissertation/Thesis: Evaluating Supply Chain Orientation in Achieving Sustainability; A study of Manufacturing Organizations (Distinction).

Bachelor Of Engineering - Be, Mechanical Engineering, 2:1

Activities and Societies: American Society for Mechanical Engineers (ASME), UET Tribune Media Group, Sports Society UET Core Modules.

Career Prep Fellowship

- Awarded with a Gold Medal for being Best Fellow 2019 - Won the "Best Mega Project Award 2019" for a fundraising project Competed.

Fsc. Pre Engineering, A+