Melissa Aquino, Csm Email & Phone Number

California, United States

Bangalore, Karnataka, In

Support the Head of Business Operations and Outreach on global strategic key initiatives and planning, develop and facilitate change management strategies, and evaluate and recommend risk mitigation solutions for program roadblocks.

San Jose, Ca, Us

Delivered formal structure, analytic capabilities, and impactful programming to enhance employee, intern, and candidate experience in alignment with company values of diversity, inclusion, equity, and belonging. Executed significant investments in processes for outreach, onboarding, orientation, training, and advancement. -Managed a global team of seven across North America, India, Singapore, and Shanghai. Developed, implemented, and executed over 20 global programs and events in total for the intern and recent grad programs annually.-Two months after COVID-19 lockdowns threatened in-person internships and recent graduate programs, pivoted to fully virtual programming. Launched dozens of new initiatives.-Addressed declining intern conversion rates by reviving a retired program (branded “Say Yes”) to provide high touchpoint interactions with current interns to keep candidates “warm.” This led to a higher conversion rate.-Facilitated post-program surveys and focus groups, then provided data on program status to stakeholders to help them evaluate program performance, make continuous changes, and clarify intern/graduate priorities.-Established SOPs for processes and programs in order to achieve efficiency, quality, and knowledge preservation within the organization.-Member of people engagement volunteer committee that provided opportunities to promote connections, increase workplace enthusiasm, support work life balance, and increase loyalty. Successfully collaborated on improving employee culture including holiday parties, Kids at Work Day, family day, affinity group celebrations, and company events.

San Jose, Ca, Us

Primary Responsibility - CDP Business Operations - directly supported Core Data Platform's Sr. Director, Leadership team of 25, and 175 team members in various local and global locations. Responsible for administrative, financial, resource, operational and people engagement activities. Provided oversight and guidance on issues and business initiatives that help in decision making and prioritization of critical issues.Secondary Responsibilty - Technical Project Manager: Delivered on key projects and programs across Core Platform Infrastructure. Work with project teams across Site Operations including Site Infrastructure, Network, Security, Unix Admins, Storage, PD Teams, Business Vertical SMEs, RE, MTS, Change Management, and Finance.

-Directed up to 10 simultaneous key projects across Core Data Platforms’ databases and other product areas to enhance site infrastructure, network security, data storage, hardware, software, and other areas of IT systems. Projects included Oracle 11g upgrades, hardware refreshes, compute adds, storage upgrades, infrastructure builds, database sharding, proof of concepts, and patching. -Responsible for executing maintenance plans, helping prioritize roadmap, managing budgets, coordinating activities with third-party vendors, and communicating plans and commitments back to all stakeholders.-Led an Agile project that automated VMware provisioning that decreased cycle completion times from seven days to just 15 minutes. Completed multiple sprints to integrate Open Stack and HEAT with this process.-Managed project budgets (up to $24M), prioritized IT roadmaps, liaised with third-party vendors, supported proof-of-concept development, and engaged closely with stakeholders in dozens of departments and locations.-Utilized a wide range of technologies, including MS Project, MS SharePoint, Jira/Confluence, Clarity, Remedy, STAMP, Crest, Planview, Clear Quest, Solaris, Unix, Linux, Windows, Oracle, and NoSQL.

Managed projects for new server/application provisioning, system environment upgrades, and server/system deployments across various data center environments and platforms for the Wells Fargo Internet Services Group (ISG). Environments include Unix, Linux, Windows, and Oracle.

Troy, Michigan, Us

Global Sourcing team member that supported financial analytics for executive level, senior management and external client reporting. Responsible for performance analysis on Visa consolidated spend, productivity and supplier related data through Oracle Discoverer and MS Access.

San Francisco, California, Us

Mobilized large teams of engineers and other technical personnel (on-site and remote) to complete build, upgrade, and refresh projects at several Wells Fargo databases in the West Coast region.-Completed all projects (5–6 projects/month on average) on-time and under-budget. Delegated tasks, organized stakeholders, and procured materials, e.g., software, servers, hardware, and other equipment. -Scheduled data center downtime in low-traffic times to minimize impact to customers and internal stakeholders.

New York, Ny, Us

Managed production operation activities for Unica Affinium - Marketing Resource Manager (MRM) Plan. Led and provided direction for SDLC development projects for an onshore/offshore service model, adherence to department roadmap, vision and strategy, address various system issues, manage error resolution tickets, user training, executive presentations, handle third party vendor relationships, and establish industry standards and best practices.

New York, Ny, Us

Main liaison between technical and business resources ensuring project requirements and deadlines were met.

New York, Ny, Us

Conducted competitive analysis research for Marketing Card Services.

New York, Ny, Us

Data Analyst and Project Manager responsible for error resolution, created user training guides, and conducted training workshops for internal complaint tracking system. Utilized SAS and Access to produce various quality and customer satisfaction reports.

Westlake, Texas, Us

Created complaint tracking system training manual, maintained department's website, produced corporate service quality reports, and supported trend analysis and longitudinal studies relating to client behaviors.

Westlake, Texas, Us

Mutual fund trader (previously series 7 & 63 licensed), reconciled error account differences, and managed Citibank Security cashiering system.