Marni Taradash Email and Phone Number
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Client Experience (CX) and Customer Success Strategist in leadership roles with global, award-winning Educational Technology companies for K-12 and adult employee learners: LeapFrog educational toys, and SweetRush custom eLearning for professional L&D. Expertise at the intersection of qual & quant data analyses + relationship-forward strategies to achieve KPIs for Profitability, Customer Experience, Operational Efficiencies, and Organizational Change Management. -----------------------------------------------------------------------Top 10 Skills. Actually 11:+ Maximizing Revenue & Minimizing Costs Across the Customer Journey / Client Lifecycle+ Strategic Planning & Execution + Qual and Quant Data Gathering & Analysis + Client Experience (CX) / Customer Success Strategies + Agile Problem-Solving + Operational Efficiencies+ Cross-functional Leadership+ Escalation Management+ Change Management (ADKAR and Kotter Methodologies)+ Learning & Development Coaching / Mentoring / Building Teams+ Remote Leader of Global Teams & Initiatives Experience Overview: + Deriving and implementing custom, data-driven, client success strategies and experiences designed to maximize revenue and margin, minimize cost, and reduce churn. + Decade-plus experience partnering with Fortune 500 clients and nonprofit organizations, including Amazon, Deloitte, Google, UNICEF, Bank of America, LinkedIn, and more, supporting client teams and stakeholders throughout their customer journey. + Reporting to CEOs while leading CX teams and collaborating org-wide with cross-functional leaders and teams.+ Partnering with Bank of America as Relationship Manager, Preferred Vendor Program, 2018-2024.+ Leading organizational change management (OCM) initiatives, driven by my mid-year and year-end data analyses in service of a culture of customer-centricity and continuous improvement.+ Managing internal and customer Escalations with a neutral approach and a commitment to setting everyone up for success – executive leadership, internal teams, and clients. + Working in and alongside digital product development teams, predominantly B2B custom content served through client-side SaaS (LMSs) in the eLearning industry.+ Working alongside learning experience and instructional design experts during product development across EdTech for K-12 and adult employee learners.+ Working 100% remote while managing global clients, colleagues, and successful initiatives.Please see 2024 “Recommendations” below.marni.taradash.career@gmail.com
Client Experience Strategies (Cxs)
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Client Experience Strategies (Cxs)
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Director, Client Experience & OperationsSweetrush Inc. Jun 2015 - Jun 2024San Francisco, California, Us• Led the Client Experience team and spearheaded CX/EX strategies to maximize revenue, minimize costs, and align KPIs and SOPs with company strategies and values. • Supported Fortune 500 client teams and non-profit organizations including Bank of America, Amazon, Deloitte, The American Medical Association, The United Nations, and more, in service of low risk, high satisfaction, even joyful client experiences during custom product development. • Partnered with PMs, Program Managers, Creative Directors, and Lead LXDs during product dev.• Cross-functionally collaborated with the Executive team, Sales, Marketing, Production, DEIB, and client teams to ensure smooth operations, efficiencies and “Magic Moments” during all phases of the client lifecycle.• Reported to the CEO, providing data-driven strategic insights and recommendations to align client success initiatives with company objectives, culture and values.• Derived qual & quant-based risk mitigation strategies that lead to significant cost savings YOY due to reduction in risks, escalations.• Drove and delivered quarterly and year-end executive analyses and strategic recommendations. Analyses could include Systemic Root Causes, Operational Gaps, Escalations, The CX/EX Loop, others, and related short- and long-term solutions.• Implemented performance metrics and achieved KPI goals YOY impacting repeat business, reduced churn, operational efficiencies, and optimized customer journeys. It takes a village! • Managed escalations effectively, with a neutral approach and commitment to setting everyone up for success, ensuring timely resolution, mutually beneficial solutions, and client retention. • Partnered with Bank of America as Relationship Manager for their Preferred Vendor Program, 2018-2024.• Hired as Director, Client Services; promoted to Director, Client Success, and then to final role. • Please scroll to "Recommendations" below. -
Studio ExecutiveAllen Interactions Jan 2013 - May 2015Mendota Heights, Mn, Us• Managed the San Francisco office operations of Minnesota-based HQ, overseeing digital product development initiatives and client engagements to ensure alignment with strategic business objectives.• Directed digital product strategy, led the cross-functional digital development team, and collaborated closely with Fortune 500 clients, including American Express, LinkedIn, The Home Depot, and more, delivering innovative, custom solutions to meet performance improvement and business objectives.• Managed client relationships from pre-sale through product delivery, working closely with internal sales partners and client-side project managers, executive stakeholders, and subject matter experts.• Received consistent accolades for exceptional performance from clients, colleagues, and executive leadership, highlighting achievements in project delivery and client satisfaction.• Reported directly to the CEO, providing strategic insights and recommendations to optimize product strategy and enhance market competitiveness within the eLearning industry. -
Director Of Digital Content StrategyLeapfrog Enterprises Sep 2008 - Sep 2012Emeryville, California, Us• Directed the digital content strategy for LeapFrog character franchises, overseeing digital consumer products including Digital Reading, Gaming, Toys, and DVDs, targeting global markets.• Served as an executive-appointed contributor to LeapFrog's 2012-15 corporate strategic planning initiative, collaborating with the president and COO to research, analyze, and present new market opportunities in the US and international markets.• Led the cross-functional development of eight iTunes apps, achieving strategic objectives and enhancing digital product portfolio visibility.• Collaborated with licensing and product marketing partners to formulate a global positioning and content strategy for IP products, optimizing sales through global retail and digital platforms, and expanding reach through new media and television promotions.• Spearheaded cross-functional initiatives to integrate user-generated content into digital products, enhancing brand authenticity and customer loyalty.• Reported directly to the Chief Creative Officer, providing strategic direction and insights to align digital content initiatives with company objectives and enhance brand equity globally. -
Executive Producer, Online DevelopmentLeapfrog Enterprises Feb 2007 - Sep 2008Emeryville, California, Us
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Senior ProducerLeapfrog Enterprises Dec 2004 - Feb 2007Emeryville, California, Us
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Digital Content Manager, Starwarskids.ComLucasfilm Ltd. Jul 2000 - Jul 2004San Francisco, Ca, Us• Reported directly to the VP of Global Marketing and Distribution, overseeing digital content strategy and execution for StarWarsKids.com, driving engagement and tying content experiences to new film releases and global marketing initiatives.• Managed global relationships with third-party licensees and promotional partners, including Scholastic Books, LEGO, and The Smithsonian Institute.• Created original content for StarWars.com, IndianaJones.com, and Lucasfilm.com, enhancing brand storytelling and engaging fan communities worldwide.• Authored the Skywalker Family Album e-book, published by Random House Children’s Books and strategically released during the theatrical debut of Star Wars Episode II: Attack of the Clones, contributing to increased brand visibility and consumer engagement.
Marni Taradash Skills
Marni Taradash Education Details
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University Of California, Santa CruzUnited States History -
Westlake High School
Frequently Asked Questions about Marni Taradash
What company does Marni Taradash work for?
Marni Taradash works for Client Experience Strategies (Cxs)
What is Marni Taradash's role at the current company?
Marni Taradash's current role is Client Experience (CX) Operations | Customer Success Leader | Data-Driven + Relationship-Forward Strategies | Positively Impacting Profitability, OCM, Operational Efficiencies, and Client Success objectives..
What is Marni Taradash's email address?
Marni Taradash's email address is ma****@****ail.com
What is Marni Taradash's direct phone number?
Marni Taradash's direct phone number is +141564*****
What schools did Marni Taradash attend?
Marni Taradash attended University Of California, Santa Cruz, Westlake High School.
What skills is Marni Taradash known for?
Marni Taradash has skills like User Experience, Content Strategy, Creative Direction, Digital Media, Cross Functional Team Leadership, Content Development, Product Marketing, Management, Game Design, Dvd, Cross Functional Relationships, Advertising.
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