Mark Taylor Email & Phone Number

Rochester, New York Metropolitan Area

Denver, Colorado, Us

New York, New York , Us

Agile Coach, Scrum Master, SPC, RTE, Trainer, Manager• Performed and delivered an Agile assessment for the Falcon team. Apart from improved the agile ceremonies, the assessment recommended that Falcon (now DaVita Physician Solutions) go to an agile framework at scale. Obtained SPC (SAFe Professional Consultant) and delivered an Executive summary, which got the approval to deliver certified training, prior to SAFe rollout: Leading SAFe, PMPO, Teams. Scrum Masters had already been trained in SAFe Advanced Scrum Master. • Manager for Scrum Master team, 2-5 direct reports, sync ups (mentoring) and PDR/QDR for Teammates, regular sync ups/mentoring for Guest Teammates• Red Shirt for Academy, FAST, and Red Shirts. Sherpa for Casa del Mundo. Disaster Response Floor Warden • Scrum Master for THAT Team, Legare, Helios, GLIFF, facilitate scrum team ceremonies.• Inspire teams to greatness, have 2-4 sprints 3 of my teams reached 100% of their forecasted points for the sprint.• RTE for 5 PI Planning events (as of January, 2019) and schedule set to repeat every 12 weeks• RTE for 5 I&A events, 2 for DPS and 1 for CWOW ART in Nashville• Taught Leading SAFe, RTE, PMPO, Advanced Scrum Master after initial roll out for CWOW ART• Led the migration from VersionOne to Jira and from Starpoint to Confluence• As SPC, mentor CWOW team to reach new heights of excellence• Promote an Enterprise point of view, rather than a Business Unit view where synchronizing and planning happens at the highest level across BUs

Implemented customized agile best practices including story pointing, sprint planning, sprint demos, retrospectives and backlog grooming for a team a 4 developers, 2 testers and 1 designer. Trained 5 Products Owners to write stories, “Given, When, Thens”, and introductory agile principles. Established rituals, metrics, and deployment practices. Judiciously responded concurrent need of business to be cautious and urgent. Achievements: • Managed deployment of 2 major releases and 8 hot fix releases in 10 weeks for three interrelated projects. • Analyzed and presented team metrics around quality and velocity to pin point potential areas for improvement. • Proposed method for prioritizing work based on business value over level of effort. • Followed up on retrospective action items and administered a wiki site as one of those action item.

Boulder, Co, Us

Managed 3-5 concurrent projects as Scrum Master with teams of 3 to 10 members. Maintained JIRA + Rally Agile boards, forecasts, schedules, budgets, and status reports. Created and finalized SOWs and POs with quarterly budgets per customer between $50k and $250k. Achievements:• Deployed open source content management systems, including workflows, and document capture solutions, for four Fortune 500 customers. Successfully met customer acceptance criteria via Sprint Planning, Standups, Releasing, and Retrospectives.• Improved customer acceptance of deliverables using weekly to monthly sprints based on needs of customer. • Led assessments to understand business requirements and wrote up standardized proposals prior to implementation.• Improved Confluence wiki documentation for PM group to facilitate best practices and ease onboarding.• Delivered projects maintaining and/or increasing profit margins by up to 40% over average. Documented “lessons learned” for better estimation for short duration projects with reduced margin for error.

Led 6 Development teams of 4 to 6 people comprised of Developers, DBAs, Designers, Product Owners, and QA. Converted team from Kanban split between Backend and Front end developers to Scrum teams with Backend and Front End Developers collaborating closely. Hired two scrum masters to round out the team.Achievements: • Established agile ceremonies: Daily Standups, Backlog Grooming, Sprint Planning, and Sprint Demos/Release. • Provided key metrics, on Velocity and EAC for web based healthcare software project for providers and patients. • Enabled and improved team dynamics in high-pressure atmosphere. • Served as Rally Admin for 50+ users.

Palo Alto, Ca, Us

Manage 2-5 overlapping and concurrent projects including, but not limited to, schedules, budgets, and status reports. Write process improvement wikis for dissemination across group. Secure funding and approvals. Communicate any changes in cost with executive funders. Administer $1M annual budget for Events, GSS, and Partner Central.Achievements:• Provided seamless project management for up to 5 Global Sales & Support projects simultaneously.• Localized and integrated SalesForce.Com with Teamsite and Ontram+; ensured successful completion of development, reviewing BRD and FRD, and providing expert recommendations. • Ensured consistency across group, co-leading standardization of processes; oversaw wiki site storing all process training and documentation.• Established best practices for new group of G11n Program Managers, co-leading variety of G11n Initiatives Projects; included developing templates using hybrid scrum methodologies.

Austin, Texas, Us

• Improved team training on complex process, co-designing and delivering Visio Workflow with team of project managers; reduced project planning time, simplified complexity to mitigate risk, and boosted PM effectiveness.• Cut 5-20% of costs for Oracle (up to $30M), providing key elements for business case to transition from paragraph- to sentence-based segmentation.• Led 20-member team in successful delivery of localized content in up to 21 languages for 3 areas: Oracle Healthcare, Master Person Index, User Productivity, and Product Data Quality.

Palo Alto, Ca, Us

Served as Project Manager and Scrum Master on globalization and localization projects with focus on maximizing ROI on team IT assets; included, but was not limited to, Six Sigma, change management, deployment, and migration initiatives. Prepared workflows and training. Directed and developed geographically dispersed internal and external engineering teams, vendors, and reviewers including 80-member teams. Led Translation Management Systems Strategy Team, and Globalization Governance Model Team. Built and led Change Acceptance Process Team. Wrote process documentation and product requirements for engineers. Trained program managers, writers, and engineering teams. Tracked, reported, and fixed bugs. Leveraged Sun Sigma methodologies. Authored, compiled, and submitted monthly progress reports. Communicated business cases to secure additional resources as needed.Achievements:• Revolutionized entire team’s use of single software suite to manage end-to-end process; rated #1 Project Manager / Scrum Master for extraordinary achievement.• Cut 5-20% of costs for Oracle (up to $30M), providing key elements for business case to transition from paragraph- to sentence-based segmentation.• Saved +140 hours/week of PM resources, leading 4-member engineering team to deliver +130 RFE via WorldServer API; utilized saved resources to fuel other initiatives.• Eliminated +$300K from $1.5M budget in 1 year, consolidating or engaging new vendors, and renegotiating contracts with existing vendors.• Simplified identification and costing of all assets necessary to deliver proven accurate budget numbers, reengineering budgeting process.• Improved team training on complex process, co-designing and delivering Visio Workflow with team of project managers; reduced project planning time, simplified complexity to mitigate risk, and boosted PM effectiveness.

Us

Provided full range of technical support for deployment of HP.com and localized version including developing customized solutions. Compiled, prioritized, and presented RFE to software development for product improvements. Trained vendors. Troubleshot software. Tracked, reported, and follow-up on defects. Supported and trained translators, reviewers, and editors on GlobalSight Ambassador Software. Authored and maintained internal FAQ for colleagues. Provided onsite software setups and database integration for clients.

Waltham, Massachusetts, Us

• Coordinated and led some of company’s most high-margin projects. • Doubled profit margin on projects from 20% to 40%, expertly managing project budgets.• Motivated and led team of localization experts; achieved successful validation of localized version of software.• Ensured maximum customer satisfaction, assessing and prioritizing client needs, and driving delivery to meet and exceed expectations.

Ma, Spanish Language And Literature

Ba, Language