Muhammad Tayyab Email & Phone Number

Luxembourg, Luxembourg, Luxembourg

IT Level 2Onsite IT SupportAddressing user tickets regarding hardware, software, database and networkingAssisting walk-in users, understand queries to diagnose problemsWindow system administrationActive Directory (AD) AdministrativeMicrosoft IntuneMicrosoft AzureEnd User Support for MS Office 365 incl TeamsSharePoint 2010/2016/OnlineInstallation & Configuration of IT equipment and softwareUser support in On-boarding and Off-boardingCreating and maintaining knowledge base (KB) articles & proceduresAssets management control (System & Stock Room)Conferencing (video & audio) and event managementThird party vendor communicationGuiding users with step-by-step instructionsConducting remote troubleshootingBuilding, updating & maintaining the inventory (ServiceNow)Proactive & test alternative pathways to resolve issuesEscalating and transfer tickets to another team for diagnosisSite Survey including Identifying locations of APs and WiFi, routers, switches cabling condition etc.Providing support for Citrix Virtual Desktops & Managing XenDesktopMobile Device Management (MDM)Installing company profile in Mobile devices (iOS, Microsoft, and Android)VPN-Software and Authenticator

Sāhīwāl, Punjab, Pakistan

IT Level 2Onsite IT SupportAddressing user tickets regarding hardware, software, database andnetworkingAssisting walk-in users, understand queries to diagnose problemsWindow system administrationActive Directory (AD) AdministrativeMicrosoft IntuneMicrosoft AzureEnd User Support for MS Office 365 incl TeamsBuilding, updating & maintaining the inventory (ServiceNow)Escalating and transfer tickets to another team for diagnosisSite Survey including Identifying locations of APs and WiFi, routers, switchescabling condition etc.Providing support for Citrix Virtual Desktops & Managing XenDesktopMobile Device Management (MDM)Installing company profile in Mobile devices (iOS, Microsoft, and Android)VPN-Software and Authenticator