Mike Bukowski Email & Phone Number

Louisville, Kentucky, Us

Drive a culture of performance improvement by developing the processes and systems that create and connect the company’s Processes and KPIs to all Team Members.- Facilitated the standardization of 600+ processes across every business function through the implementation of a company-wide process framework, development of a knowledge management system, and coaching and consultation on process creation, improvement, and documentation.- Led the Talent Acquisition Team through the improvement of Sazerac’s hiring processes and a 1-month reduction in the Average Time to Fill open positions.- Coached the Supply Chain Team through the KPI development and process standardization, resulting in a $2M decrease in overstocked inventory.- Trained 150+ Supervisors and Managers in Lean Six Sigma Problem Solving Methodology and Tools.

Louisville, Ky, Us

Responsible for driving change by leading strategic, high-impact enterprise improvement initiatives and embedding a culture of continuous improvement. Provide process improvement expertise by leveraging Lean Six Sigma and Business Process Management techniques and methodology to optimize operations and deliver value through enterprise transformation initiatives. Create and implement a framework that builds a culture of change management behaviors and continuous improvement. Accomplishments included:- Taught 30+ Lean Six Sigma Green Belt Candidates in A3 Management and Lean and Six Sigma Tools.- Lean Six Sigma coaching led to a sustained 7 percentage point increase in the 866-Kindred Referral to Admission Conversion Rate, resulting in a $1.2M revenue increase.- Implemented Lean Daily Management and the "Kaizen" (Idea) Board in the Accounts Payable Department.- Defined requirements for/built and implemented process measurements for the Accounts Payable, Hospital Case Management, and Discharge Planning Support Departments.- Led the development of Leader Standard Work for Hospital Transitions preparation.- Led the development of Standard Work for Discharge Planning Support and Kindred's Contact Center.

Louisville, Kentucky, Us

Leverage technology and the Provider Strategy and Analytics team's advanced analytics capabilities to convert data into actionable insights, services, and improvements. Realize quantifiable improvements in Humana's provider data quality. Build and sustain trust with client organizations through portfolio management.- Improved Humana’s provider data quality by managing the development and optimization of the CMS Call Letter process, resulting in the verification of key demographics and contracting attributes for over .5M providers on a quarterly basis and administrative cost savings of over $220K.- Led the implementation of an advanced analytics process that closed the gap on missing National Provider Identifiers (NPIs) of loaded provider records in Humana's directory and payer systems, enabling cost avoidance of $225K for Humana's Provider Network Operations area.

Louisville, Kentucky, Us

Process Manager responsible for the Claims Rework Elimination Team and a mission to reduce operating costs and deliver on the brand promise through a differentiated consumer and provider experience by leading efforts of root cause elimination or automation of reworked medical claims.- Directed a focus on the top drivers of claims rework, including strategic process analyses, measurement systems, key stakeholder management, and process improvements/automation resulting in over $2.07M in annual administrative savings for 2015.- Reframed the longstanding key performance indicator for rework to place focus on the administrative impacts, enabling the creation of initiatives that are responsible for the elimination/automation of over 35,000 reworked claims (annual) at $900K+ in administrative savings.- Developed a Governance Organization for Rework in support of the Service Model Transformation Initiative, enabling the completion of over 30 unique initiatives, with validated savings of over $700,000 through the end of 2013.- Recognized as a 2014 Culture Champion, one of only 8% of leaders across Humana performing "extremely well" on Living our Values, Engagement, and Leadership measures.

Raynham, Ma, Us

Responsible for managing physician and hospital client relationships while achieving territory growth objectives, including over $150K in medical device sales.• Maximized nurse continuing education resources and established a relationship with key members of one of the major accounts in Louisville, Jewish Hospital, through a Spine Bioskills Workshop.• Partnered with the surgical and sterile processing staff of the Lake Cumberland Regional Hospital to establish preference cards and instrument/implant baseline counts to help ensure seamless, repeatable processes for surgical procedures.

Louisville, Kentucky, Us

Responsible for process expertise to the Provider Network Operations. Leverage project management and Lean/Six Sigma tools to integrate system with operational requirements to improve business processes.• By identifying and eliminating non-value add tasks in the temporary provider load process, I increased the effectiveness of workflow between the claims processing area and contract load teams by 72%.• Through the use of Six Sigma methodology, I eliminated claims rework associated with the contract loading department’s #1 error without additional capital expenditure, avoiding over $400K in annual costs.• Increased the efficiency in the initiation of the claims rework process by 80% through the design and implementation of a real-time claims search tool.• As facility accuracy program manager, developed initiatives such as "Quality Counts"​ and "Peer Review" that have been responsible for more than a 10% increase in pre-audit contract load accuracy.

Indianapolis, Indiana, Us

Responsible for professionally promoting Eli Lilly’s Neuroscience portfolio to healthcare professionals with the goal of achieving sales growth.• Achieved top 15% sales ranking nationally with over $1.7M in total sales (110% to quota).• Awarded Rookie of the Year honors for outstanding sales achievement and exceptional leadership.• Designed and implemented a nationwide product Share of Voice Analysis that enhanced strategic targeting and maximized sales achievement in the office-based setting.

Arlington, Virginia, Us

Responsible for the budgetary support of the 7th Transportation Group, consisting of over 4,000 soldiers, $234 million in watercraft and ground equipment, and a $23 million budget. Coordinated with major supporting commands and post-level agencies to efficiently manage the budget and all contractual requirements.• Developed an Activity-Based Budgeting System that was responsible for the correction of over $540,000 in accounting errors and the first ever historical documentation of costs on an events/missions basis in the 7th Group.

Arlington, Virginia, Us

Responsible for the logistical support of the 6th Transportation Battalion. Supervised the management of the Battalion Property Book (7,218 pieces of equipment valued at over $41 million), managed the Battalion's $2.9 million budget, ensured all materials and supplies were provided to support the Battalion's operations, and supervised the facilities maintenance to ensure an above-standard quality of life for over 600 soldiers.• Coordinated the acquisition of over 200 pieces of transportation assets in support of Native Atlas 2002, leading to the successful transport of over 1,200 pieces of equipment to the customer.

Arlington, Virginia, Us

Provided the link for wartime reception, staging, onward movement, and integration of all military equipment in support of military contingency missions. Responsible for the training, welfare, and combat readiness of 40 personnel; accountable for the combat readiness of 55 pieces of cargo transfer equipment valued at over $2.5 million.• Managed Dulles Airport Reception Operations during the 50th Anniversary NATO Summit, which resulted in the successful reception and return of over 20 international delegations.

Mem, Engineering Management

Bs, Chemistry