- Manage a portfolio of 100+ high-touch Ranch and Land clients and accounts across 19 states- Streamline all day-to-day contact, questions, and issues via phone calls, emails, and in-person meetings- Accelerate the adoption of Compass technology and adjacent services by providing Ranch & Land clients with 1:1 support, strategic recommendations, and group training sessions- Collaborate with the Onboarding team on strategy and logistics for welcoming new Ranch and Landclients to Compass- Facilitate ongoing Ranch and Land Division projects such as new office openings, national initiatives, and new Expansion/M&A activity

-Manage a portfolio of 280+ high-touch, luxury, clients and accounts-Managed accounts grossed $28.3m+ in revenue in 2023-Led Texas in both customer inquiries solved and # of customers who responded to satisfaction surveys in 2023-96.1% total Customer Satisfaction score since joining Compass-Constantly outperform KPI’s surrounding customer satisfaction, average 1st response time, average resolution time, and customer retention-Streamline all day-to-day contact, questions, and issues via phone calls, emails, and in-person meetings-Spearhead the adoption of Compass technology and adjacent services by providing clients with 1:1 support, strategic recommendations, and group training sessions-Deliver essential marketing support by answering questions and creating collateral such as listing presentations, postcards, and social posts-Collaborate with the Onboarding team on strategy and logistics for welcoming new clients to Compass-Facilitate ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity-Mentor and train Agent Experience Coordinators and new Agent Experience Managers through coaching, mentoring, and escalation management

-Instructed and supervised 20-80 athletes at a time-Presented information and priorities in a clear and timely manner while managing multiple projects at a time-In addition to coaching, responsible for inventory management, film/video management, social media, and graphic design management

-Planned and implemented instructional goals and objectives for each student to ensure their overall educational development and growth-Established and maintained open communication by conducting conferences with parents, students, principals, administration, and other teachers-Conducted ongoing assessment of student achievement through formal and informal testing-Created a classroom environment conducive to learning and appropriate for the physical, social, and emotional development of students-Compiled, maintained, and filed all physical and computerized reports, records, and other documents required according to campus/district deadlines established-Utilized skills in communication, organization, problem-solving, critical thinking and flexibility daily-Presented information and priorities in a clear and timely manner while managing multiple projects at a time

-Tracked & processed (from quote to delivery) approximately 100 athletic department purchases totaling over $200k per school year-Maintained a current inventory of all fixed assets within the athletic program

-Created weekly Social Media campaigns aimed at highlighting the various campus athletic teams-Created, grew, and managed the Official Glenn High School Twitter/X accounts for Glenn Softball and Glenn Volleyball-Designed all graphics (both print and digital) that were utilized by Glenn High School Softball, Volleyball, Men’s Tennis, Women’s Tennis, Women’s Soccer, Men’s Soccer, and Girl’s Athletics

-Managed and led a team of 5 fellow teachers through weekly discussions of student data and performance targets

-Instructed and supervised 20-80 athletes at a time-Presented information and priorities in a clear and timely manner while managing multiple projects at a time-In addition to coaching, responsible for inventory management, film/video management, social media, and graphic design management

-Planned and implemented instructional goals and objectives for each student to ensure their overall educational development and growth-Established and maintained open communication by conducting conferences with parents, students, principals, administration, and other teachers-Conducted ongoing assessment of student achievement through formal and informal testing-Created a classroom environment conducive to learning and appropriate for the physical, social, and emotional development of students-Compiled, maintained, and filed all physical and computerized reports, records, and other documents required according to campus/district deadlines established-Utilized skills in communication, organization, problem-solving, critical thinking and flexibility daily-Presented information and priorities in a clear and timely manner while managing multiple projects at a time

-Conducted 125+ outbound sales calls per day to small and medium-sized businesses offering Yodle products (SEO, PPC, etc.).-Used a sales script to identify clients’ needs and cultivate effective sales strategies via outbound sales calls.-Followed a transactional sales model with a 1-2 call close.

-Clerked all Senate Health and Human Services Committee meetings by taking roll, taking minutes, entering witness cards and testimony into the official record, and ensuring that all Senate policies were followed when introducing/substituting/passing legislation-Maintained an active record of the current status of all bills referred to the Senate Health and Human Services Committee including when they become eligible for a hearing-Filed post hearing minutes and witness lists in accordance with Senate rules-Managed day to day administration functions such as answering phones, arranging/directing interns and handling all walk-in traffic-Supported the lead fiscal policy analyst through preparing budget files, taking budget related meetings, staffing Senator Nelson in the Senate Finance Committee, and attending/reporting on finance related seminars/events-Assisted the Chief of Staff by responding to correspondence and constituent communications, taking policy meetings and researching various bills and legislative ideas-Recruited policy fellows from various college programs around Texas for the 83rd legislative session

-Supported the lead fiscal policy analyst through preparing budget files, taking budget related meetings, staffing Senator Nelson in the Senate Finance Committee, and attending/reporting on finance related seminars/events-Monitored and reported on all bills that went through the Senate Higher Education Committee-Monitored and reported on all bills that went through the Senate Agriculture & Rural Affairs Committee-Daily met with leaders from various companies and interest groups-Assisted in authoring legislation to place state funds dedicated to Eagle Mountain Lake State Park in a general revenue dedicated account ensuring it is used for no other purpose