Mark Borrelli Email & Phone Number

Austin, Tx, Us

Developing and presenting high-impact demonstrations of the NetSuite solution for enterprise-level opportunities led by NetSuite’s enterprise team of account managers. Mapping complex pre-sales processes and resources to ensure quality sales effort throughout the cycle.

Chicago, Illinois, Us

Responsible for the management of the presales process for RSM’s national NetSuite consulting business. Responsible for ensuring alignment of the presales team’s efforts with regional and firm strategy in collaboration with the Consulting leadership team. Advise clients’ leadership on services and solutions, and ensure successful delivery and support of those solutions. Also responsible for leading and growing the National NetSuite presales team, while overseeing firm strategy to close deals and deliver solutions to clients. Assist in onboarding and training of new sales engineers and sales reps.

Austin, Tx, Us

– Managed and prioritized sales opportunities across multiple verticals and industries– Multiple quarterly awards for top revenue influence – Major role in the development of NetSuite's nonprofit vertical, from product design to the sales process – Provided input to other cross-functional departments pertaining to prospect requests and product enhancements– Clearly articulated the benefits of NetSuite's application portfolio to all org levels, including business managers, IT staff, and C-level executives – Performed system requirement discovery and analysis for new prospects and customers– Developed, presented, and delivered high-impact demonstrations of the NetSuite solution on a daily basis– Developed and delivered training materials and processes for new solution consultants, sales associates, and partner resources

Lakewood, Co, Us

Software Consulting, Implementation, Training, System Design, Analysis, and Support of Microsoft Dynamics NAV and Serenic Navigator Financial Applications in client project engagements. Managed system implementations and upgrades. Worked closely with sales teams for pre-sales engagements requiring strong technical and software support.– Helped implement Microsoft's RapidStart implementation methodology at Serenic– Implemented one of the first SaaS, Azure-hosted clients at Serenic

Charleston, South Carolina, Us

Professional Services & Pre-Sales Engineer focusing on Product Management and Sales Support for Blackbaud's Accounting, Fundraising, and Internet Products. – Developed sales training classes and seminars – Reduced pre-sales process timeline by 25%– Streamlined client onboarding experience by developing more streamlined pre- and post-sales processes, improving overall Net Satisfaction (NSAT) – Developed bundle offerings and scope templates for faster sales processes and smoother transitions to Professional Services team– Managed sales and support processes across departments

Charleston, South Carolina, Us

Advanced Software Support for Blackbaud's Priority and Enterprise clients.– Developed key client-care improvements for Blackbaud's advanced and enterprise support models– Internal SME for multiple Blackbaud and 3rd-party products, including point-of-sale, document management, and budgeting products– Served as lead escalation point for Blackbaud support team members– Served as SME for Blackbaud conferences and user groups nationwide– Assisted in a technical manner with several client consulting engagements – Member of Blackbaud's 4-star Speaker Club for Presentation Excellence– Managed support training, documentation, and efficiencies for peers – Conducted product training for multiple internal departments, especially for new software releases– Developed research on customer behavior within the Blackbaud Product Support models – Worked closely with Program Managers and Product Development to improve product functionality and delivery

New York, Us

– Managed community outreach programs as well as volume sales to local schools, literacy, and arts organizations– Planned community and store events that bolstered corporate-determined sales goals. – Fostered strong business/personal connections between Barnes & Noble and the local Charleston community, doubling our institutional and corporate sales by pursuing new relationships with local schools, community organizations, community leaders, and local businesses.