Manage daily operations for a fully furnished corporate rental company with over 1000 annual bookings.Maintain a 94% extremely satisfied rating from guests by proactively managing each reservation and swiftly resolving issues.Coach staff in articulating our value to prospective guests resulting in a 28% increase in direct bookings, Enhanced guest check-in security steps by adding additional verification requirements which lowered fraudulent charges to 0.004% of annual revenue.Automated standard tasks, using Zapier, PowerAutomate, and Excel to free up over 450 employee hours per year.Lowered the number of after hours emergency calls per year by 17% through improved pre-arrival guest communication.Decreased inventory shrinkage by 8% through consistent monitoring and communication with housekeeping staff.

Report to C-suite executives on daily operations, employee training, management, and consulted on strategy and business development.Increased B2B sales revenue by over 23% by providing exceptional service and building strong client relationships. Expanded global market share by identifying untapped niches in Mexico, Canada, Europe, and South America.Optimize Amazon store, resulting in 30% sales increase due to improved product visibility and appeal. Reduced warehouse shipping expenses by over 8% by sourcing lowest cost materials and improving shipping method selection process. Create and manage all email campaigns, maintaining an average 38% open rate and 3.4% click-to-open rate.Oversee $35k annual marketing budget, collaborating closely with the marketing agency to achieve a 301% ROI.

Oversaw a team of 30 employees including swim instructors,trainers, and all support staff.Managed a 7-day a week swim program servicing over 1,000 students per week. Collaborated with ownership on optimal business practices, strategies, and implementation of new ideas.Interacted with parents/guardians to address concerns, discuss student progress, and ensure customer satisfaction.Ensured strict adherence to quality control protocols for facility safety and client management.

Oversaw 50+ aquatics staff, ensuring member safety and program quality.Managed customer satisfaction for a year-round swim school serving 500+ children.Created an outreach program that partnered with the Northwest Association for Blind Athletes to provide swim lessons to local blind children.Invested in front line staff resulting in increased job satisfaction and increased length of employment from 6 months to 8 months.Saved Aquatics Department $70k by optimizing labor hours.Expanded swim lesson program resulting in 30% increase in profit.

Collaborate with the Assistant Manager and Outreach Coordinator to create all print and digital materials for Center Activities and their 4 departments. Take direction from several different people to make materials in line with the Center Activities brand as well as satisfy each departments' individual needs. Experience with posters, catalogs, brochures, logos, banners, handbills, advertisements, radio PSAs, T-shirts, and more.

In charge of a staff of 8 lifeguards Maintained and ran the pool operations for the country club while serving above and beyond customer service. Supervised one of the safest summers on record with the fewest amounts of member complaintsImplemented and pioneered the kayak rental program with a high degree of member success Swim lesson program grossed over 30% more than was expected from previous summer data

Maintained brand consistency in all print and online materials.In my time at Economic Fuel we experienced the highest registration rates the competition has seen since 2006.