Matthew Coder Email & Phone Number

Madison, Wi, Us

Madison, Wi, Us

West Bend, Wi, Us

West Bend, Wi, Us

West Bend, Wi, Us

West Des Moines, Ia, Us

• Fielded IT requests and serviced within assigned SLA's• Produced reports and analyzed frequently occurring tickets in search for more optimal solutions• Conducted interviews and onboarded new team members• Navigated Microsoft 365 Defender Portal to conduct message traces, vulnerability assessments, and adjust exchange spam filtration policies.• Managed, patched, secured, and deployed corporate resources and applications through KACE Unified Endpoint Management (UEM)• Assisted with the migration from existing phone carrier to Cisco 8800 series and Webex VoIP phone systems.• Collaborated in cross-departmental projects by utilizing Asana project management• Maintained IT job aids and documentation within SharePoint knowledge base• Troubleshooted complex incidents, problems, and changes pertaining to core banking business systems• Served as point of contact for external IT vendors and business systems support staff• Provisioned and deprovisioned new or terminated employees• Configured Fiserv cash advance hardware and software with to operate within our environment• Developed PowerShell scripts to automate solutions and pull Active Directory reports used within IT audits• Managed purchases of technology inventory, software licensing, and equipment orders• Utilized VMware VeloCloud SD-WAN to monitor and review network traffic between branch offices, data centers, and the cloud• Managed organization topology, traffic analytics, event logs, and network clients within Cisco Meraki Dashboard• Imaged and deployed laptops utilizing Windows Deployment Services (WDS) Servers and Microsoft Deployment Toolkit (MDT)

Ames, Iowa, Us

• Understood and complied with Family Educational Rights and Privacy Act (FERPA) to ensure the safety and confidentiality of student's personal information.• Cashed scholarship and financial aid checks within department Excel spreadsheets• Aided Preparation of enrollment verification documents, diplomas, and official collegiate transcripts

Des Moines, Ia, Us

• Learned the fundamentals of ITIL (IT Infrastructure Library) & ITSM (IT Service Management)• Assisted 2,200 Internal employees in a fully remote pandemic environment with problems or questions with enterprise software and hardware• Troubleshooted technical issues and created Jira incident tickets to track and resolve IT service requests• Utilized Active Roles software to administer Active Directory (AD) users and groups• Administered Microsoft Multi-Factor Authentication (MFA) and Microsoft Intune Endpoint Manager• Reviewed Outlook Phishing reports and educated end users on IT Security best practices to mitigate enterprise risk• Analyzed frequently occurring tickets and suggested automation improvements• Attended daily Tech Service Review (TSR) meetings to collaborate and discuss department goals• Developed an understanding of various departments within IT and IT's function within the company

Boone, Iowa, Us