Leading Clicked learning experiences as SME & Coach. Delivering hands-on learning experiences and career-building coaching to help members explore, develop, and launch their Salesforce careers.learn more here: https://www.clicked.com/company/salesforce

As the Technical Director and Primary Owner of the Salesforce Platform, I am passionate about elevating Salesforce solutions and fostering Privia's success on the platform. I lead and mentor a diverse team, managing vendor relationships and contracts, aligning solutions with organizational goals, and enhancing our ability to deliver innovative solutions in Sales, Service & Experience Clouds as well as Pardot and other connected apps. Alongside these responsibilities, I provide architectural design leadership, coaching, and mentoring, ensuring seamless alignment with company goals and industry best practices. A huge advocate for continuous learning, I encourage active participation on Trailhead and mastering certifications, leading to over 60 Salesforce Certifications between myself and my team.Beyond the core Salesforce platform, I implemented Elements.Cloud for enhanced change management and compliance, as well as implemented Copado, the leading DevOps tool for Salesforce, earning all six certifications personally and facilitating nearly 30 certifications for my team, further strengthening Privia's operational excellence.

Established and led the Salesforce Practice within an existing Slalom market, adding a new capability to the portfolio. Responsible for recruiting, training, and managing a highly skilled, Salesforce-certified team of Trailblazers.Collaborated with other Slalom markets to staff team members effectively, ensuring high levels of resource utilization and skill alignment.Served as the Salesforce evangelist, stimulating enthusiasm for the platform across various industries, encouraging Trailhead education, and driving Salesforce certifications. Executed effective post-sales support in both architect and developer roles, leveraging a variety of Salesforce technologies including Aura Components, Visual Force, and Apex.

Serving as architect of the global sales instance of Salesforce at FedEx. Developing best practices for development with continuous integration, moving towards automated tools for the development life cycle. Represented the safety and security of the instance, provide Architectural Guidance to Scrum teams and Stake holders via planning sessions, design reviews and code reviews.

Reported directly to the Eastern Region Director with peer managers, serving as a trusted advisor. Spearheaded significant projects across various technologies, including a pivotal transition into Salesforce-focused initiatives.Managed the integration of 500+ users into an existing, complex Salesforce instance as part of a broader technology portfolio. Operated in dual roles of Agile Product Owner and Agile Product Manager, overseeing the complete lifecycle of epics, features, and user stories.Championed change management for both Salesforce and non-Salesforce projects, crafting and executing strategies for seamless technology adoption and optimized platform utilization.Served as a key liaison between business stakeholders and technical teams, providing a bridge between business requirements and technological solutions, which paved the way for future Salesforce implementations.Conducted periodic reviews and audits for a variety of technology projects, offering actionable insights for ongoing improvement and alignment with organizational goals.

Managed primary and extended territories across Connecticut and New England, collaboratively working with Sales, Technology, and Operations to ensure superior customer experiences.Recognized for creative problem-solving, implemented a range of FedEx technology solutions, both on-premises and cloud-based, in B2B and B2C settings, contributing to the customer's overall success.Received the 5 Star Award, FedEx's highest accolade for top performance, for demonstrating excellence in systems integration and customer satisfaction.Operated as a key player through the sales cycle, aiding in customer acquisition by delivering tailored technology solutions that integrated FedEx's offerings with third-party systems for eCommerce and more.