Michael Tempesta, Cfa Email & Phone Number

Woburn, Ma, Us

Lighthouse Payment Services is a third-party lockbox service provider. Our array of lockbox services is meticulously tailored to suit the demands of today's clients within an ever-evolving, technology-driven landscape.Dedicated to delivering top-tier lockbox payment processing services, we cater to financial institutions, corporations, municipalities, nonprofits, healthcare providers, property managers, and government entities. Regardless of size, Lighthouse Payment Services accommodates all clients, empowering you with the necessary tools and expert guidance to personalize your lockbox service according to your preferences. We adapt to our clients' needs, fostering a "can do" ethos we proudly term the Lighthouse Advantage—a pivotal edge setting us apart from competitors.Our streamlined lockbox implementations and the adaptability of our platform position us as the go-to choice for fulfilling diverse payment processing requirements. Backed by seasoned professionals renowned for delivering excellence, we're committed to customer satisfaction. Our mission revolves around fostering enduring relationships built on respect and the delivery of unparalleled service quality, ensuring our clients receive a receivables solution that adds value and maximizes automation.

Newton, Massachusetts, Us

The Senior Manager of Enterprise Business Intelligence is responsible for the development of BI strategy and vision and for building a competency center to support the data analytics and visualization initiatives for the enterprise. Responsible for all strategic, tactical, operational, financial, human, and technical resource managerial responsibilities associated with the enterprise level business intelligence architecture and organization.

Boston, Ma, Us

Led a team of ten business intelligence individuals across four locations in order to support the bank's sales, incentive and performance reporting/data needs. Team develops in SAS, Hyperion Interactive Reporting (BrioQuery), Essbase, SQL Server, Access, MicroStrategy, utilizes VBA for automation purposes and leverages both an in-house CRM and third party data warehouses. Managed and led the development, design and implementation of business intelligence projects, dashboards and reports.Enhanced business partnerships and created workflow efficiencies by maintaining positive relationships with other functional groups; balanced individual client needs with overall business prioritiesEstablished and guided processes to create effective and sustainable solutions in accordance with business intelligence/data warehousing best practices that met the needs of the businessFacilitated the consolidation and integration of a number smaller information system teams and functions under my direction to create a more efficient, effective and resourceful group that employs a regimented and consistent systems development life-cycle and improved the project governance process for all stakeholders. IS teams from Investment Services, Staffing & Administration, the Call Center group, and Business Banking were integrated under Sales Database Quality banner.Responsible for all data-centric aspects of Santander’s customer experience vendor relationship, including participating in the selection of and overseeing the transition to a new vendor in 2015. During that time we increased outbound survey records by 101%, and contributed to a 71% increase in survey completions.Composed technical data specifications, design documents and process operational proceduresResponsible for improving data quality and data capture mechanisms supporting reporting efforts, effectively halving the effort required to produce daily reporting

Boston, Ma, Us

Served as the primary and exclusive business intelligence developer for all of Sovereign’s incentive plan performance data and reporting needs for the retail banking and commercial banking units. Established a library of over 175 financial, self-service, performance and incentive-related reports over a nine year period.Prepares regular and ad hoc reporting that details various production/growth metrics that assess performance in relation to established goals. Works with Managing Director and Market CEOs to develop and prepare reports that assist in managing retail bank results versus sales goals. Operationally administers and assists in the development of sales and incentive compensation programs, as well as coordinates development of sales and deposit tracking reports. Design and development of customized relational database queries for the purpose of publishing various reports, dashboards, and analytical tools on a self-service basis for review and analysis by senior management.Supports technology initiatives that focus on streamlining process and enhancing data qualityIdentifies data quality issues and actively works with source systems/users to resolve issues and improve process

Charlotte, Nc, Us

M.S., Information Systems

B.S., Finance